Senior Account Specialist, Neuroscience (Victoria East + Tasmania) at Novartis

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

0.0

Posted On

29 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Commercial Excellence, Communication Skills, Compliance, Conflict Management, Cross-Functional Coordination, Customer Insights, Ethics, Healthcare Sector, Influencing Skills, Negotiation Skills, Selling Skills, Technical Skills

Industry

Pharmaceutical Manufacturing

Description

Job Description Summary Help reimagine medicine for people living with multiple sclerosis! Novartis is seeking an Account Specialist in Neuroscience focused to act as the primary interface with healthcare professionals and key stakeholders. The role centres on leading ethical, compliant customer engagement, building deep, trust-based relationships, and delivering tailored, customer-centric experiences that ultimately create value for both customers and patients. You will represent the Novartis customer experience approach by understanding HCP needs, coordinating multichannel interactions, and translating insights into meaningful actions that support patient outcomes. Success requires strong communication, active listening, and the ability to partner with stakeholders over time. The position reports to the National Sales Manager and covers the Victoria East and Tasmania territories. You will join a highly engaged, collaborative team that puts patients at the heart of every decision, aligning daily activities to the broader mission of reimagining medicine for people living with multiple sclerosis. Job Description Drive competitive sales growth by identifying and prioritizing high-potential HCPs and stakeholders through data-driven analysis. Orchestrate positive, outcome-focused customer experiences to deliver strong sales performance. Execute territory and account plans aligned to business priorities and patient needs. Engage in value-based, compliant conversations (in-person and virtual) to uncover challenges, decision drivers, and opportunities. Personalise multichannel engagement journeys with approved content and partner with HCPs for sustained collaboration that supports the right patient at the right time. Build effective relationships with local opinion leaders and medical influencers to appropriately challenge behaviours and improve the patient journey. Develop deep customer insights, translating feedback and data into prioritised territory, account, and interaction plans, and share insights with cross-functional teams. Deliver value to customers and patients by collaborating compliantly across functions, acting with integrity and transparency, and living the Novartis Code of Ethics and Values. What you’ll bring Proven sales experience in healthcare, pharmaceuticals, or related industries, with an established network in the target customer group. Therapeutic or product knowledge in neuroscience and/or multiple sclerosis. Strong account management, territory planning, and orchestration skills. Proficiency in virtual and in-person engagement, multichannel tools, and data literacy to analyse performance, segment customers, and adapt plans. Exceptional communication, questioning, active listening, and ethical influence to build trust and long-term partnerships. Collaborative mindset with cross-functional teams, demonstrating high integrity, sound judgment, and commitment to compliant conduct. Why Novartis Purpose-driven work improving patient outcomes Inclusive, diverse culture with learning and growth opportunities Competitive benefits and development programs Skills Desired Account Management, Commercial Excellence, Communication Skills, Compliance, Conflict Management, Cross-Functional Coordination, Customer Insights, Ethics, Healthcare Sector, Influencing Skills, Negotiation Skills, Selling Skills, Technical Skills Improving the lives of people living with disease takes more than innovative science. It takes a focus on the needs of people and a community committed to meeting them. It takes a team of people like you. Working together. Learning together. Thriving together. Discover how you can join us in changing people’s lives. In the context of China Cross-Border Data Transfer (CBDT) policy, if you need to apply for a position in China, please go to the local Recruiting System TaleNov .

Responsibilities

Drive competitive sales growth by identifying and prioritizing high-potential healthcare professionals and stakeholders. Build effective relationships and deliver tailored, customer-centric experiences to improve patient outcomes.