WHO WE ARE

At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years.

WHAT WE DO

The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they’re not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!

WE WELCOME ALL

CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential—starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That’s why we hope you’ll apply even if you don’t check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybri

ROLE OVERVIEW

As a Senior Accounts Receivable & Billing Analyst, you’ll serve as a vital link between Finance, Customer Success, and Sales Operations. In this role, you’ll take ownership of the end-to-end billing and accounts receivable (AR) functions, helping to ensure accurate financial operations and a smooth customer experience. You’ll work cross-functionally to streamline processes, drive efficiencies, and provide actionable insights that improve cash flow and strengthen internal collaboration.

WHAT YOU’LL DO

• Own and manage incoming cash application across all payment types (Lockbox, EFT, Credit Card/ACH), following internal policies and procedures
• Reconcile cash activity between bank statements and ERP system data.
• Analyze trends in unapplied cash and credit balances to identify root causes and resolution paths.
• Maintain and monitor customer account balances, ensuring alignment with customer expectations.
• Perform daily reconciliations of AR-related bank accounts across multiple ERP platforms.
• Identify and implement automation and process improvement opportunities for billing and cash application functions.
• Support internal and external audits by ensuring adherence to operational, regulatory, and policy requirements.
• Handle a high volume of billing and payment-related transactions and inquiries.
• Analyze billing trends, customer behavior, and feedback to inform process improvements and enhance the customer experience.
• Act as a key liaison between the AR/Billing function and the Revenue, Accounting, and Sales teams.
• Develop and document standard operating procedures (SOPs) to ensure consistency and alignment with best practices.
• Define and report on key performance indicators (KPIs), building repeatable reporting to share performance trends with senior leadership.