EVALUATION CRITERIA

• Professional competence in the field of activity specified in the job description. Good general knowledge of the company’s field of activity;
• Ability to understand, communicate and actively support process-efficiency initiatives to generate customer financial and productivity benefits;
• Ability to coordinate the team to achieve the performance goals agreed with the customer;
• Developed skills of analysis, problem solving and project coordination;
• Ability to motivate himself/herself to achieve goals, to demonstrate high energy and to adapt to short delivery times;
• Ability to manage quality expectations and set control points in the process to ensure that the team meets performance standards;
• Ability to bring internal and external process information to identify optimization and process automation opportunities through the use of digital applications / systems;
• Curiosity and interest to learn as much as possible about any area in which the company operates;
• Knowledge and expertise on the field of activity, intellectual agility, focused on results;
• Ability to accept change, tolerance to risk and ambiguity

REQUIRED WORK EXPERIENCE

• Accounting knowledge – intermediate level;
• Similar work experience
• Work experience with ERP systems (advantage);

MINIMUM QUALIFICATION

• University graduate (Economic studies are an advantage);

PREFERRED QUALIFICATIONS

• Proficiency in MS office (mainly Excel);
• Good Communication skills;
• Negotiating& dispute resolution skills;
• Analytical skills;
• Strong customer orientation;
• Ability of multi-tasking & tasks prioritization and fast learner;

GENPACT (NYSE: G) IS A GLOBAL PROFESSIONAL SERVICES AND SOLUTIONS FIRM DELIVERING OUTCOMES THAT SHAPE THE FUTURE. OUR 125,000+ PEOPLE ACROSS 30+ COUNTRIES ARE DRIVEN BY OUR INNATE CURIOSITY, ENTREPRENEURIAL AGILITY, AND DESIRE TO CREATE LASTING VALUE FOR CLIENTS. POWERED BY OUR PURPOSE – THE RELENTLESS PURSUIT OF A WORLD THAT WORKS BETTER FOR PEOPLE – WE SERVE AND TRANSFORM LEADING ENTERPRISES, INCLUDING THE FORTUNE GLOBAL 500, WITH OUR DEEP BUSINESS AND INDUSTRY KNOWLEDGE, DIGITAL OPERATIONS SERVICES, AND EXPERTISE IN DATA, TECHNOLOGY, AND AI.

Inviting applications for the role of Senior Accounts Receivable Specialist – Senior Process Associate – German – Remote EMEA

RESPONSIBILITIES

• Customer portfolio management in order to collect outstanding invoices within the agreed Payment terms;
• Ensure timely contacts with clients via email/phone/fax for collection purposes;
• Coordinating query resolution / dispute management:
• Telephonic and written communication with the customers;
• Telephonic and written communication with the rest of the departments;
• Issuing, checking and sending dunning letters / Collection letters;
• Reporting periodical / on the spot regarding the activity process indicators;
• Maintaining customer master data (new customer set up/ changes, etc);
• Putting in place a control system in order to proactively prevent errors from happening;
• Perform customer account reconciliation/ bank reconciliation;
• Resolve deductions & disputes;
• Follow up on accounts and on disputed items;
• Support ad hoc requests from Business group and local units;
• Provide required monthly reports;
• Assist AR Team Leader to prepare and submit reports to the customer as applicable;
• SOP creation and updating;
• Deliver the required data for audit purposes;
• Making the accounting process controls established through the internal policies (SOX);
• Provide support to AR Team Leader and Regional AR Analyst for credit control activities as required;
• Ensure Key Metric’s are met and service is delivered to end users as expected;
• Identify opportunities for continuous process improvement and innovative solutions and communicate these to the AR Team Leader;
• Country specific knowledge of taxation & accounting rules applicable particularly for country-to-country transition;
• Successfully graduating the training plan attached to the position and the tasks;
• Training other team members regarding the daily tasks whenever necessary and requested by the manager;
• Updating the working procedures periodically;
• Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate;
• Identify opportunities for continuous process improvement and innovative solutions and communicate to direct manager;