REQUIREMENTS:

• Matric certificate.
• Minimum qualification should be an LLB or BCom Degree or a relevant NQF Level 7 FSCA-approved degree.
• A Certified Financial Planning (CFP) Qualification.
• Minimum of 5 years’ experience within the financial services industry, of which at least three must have been in a managerial capacity.
• A thorough understanding and appreciation of the legal environment in which the FAIS Ombud’s Office operates, including a thorough understanding of the FAIS Act, 37 of 2002, and its subordinate legislation.
• Technical and practical knowledge of financial advisory, FAIS regulatory compliance, the pension funds industry, insurance, and market conduct/TCF regulation.
• An understanding of financial services legislation - FAIS Act, FSR Act, PFA, LTIA, TCF, PPR, ITA, Insurance Act.
• Strong Background in Short and Long-Term Insurance, Financial Planning, and Dispute Resolution.
• Market Conduct and FAIS Regulatory Compliance.
• Understanding of general and technical financial product knowledge.
• Knowledge of the Microsoft CRM Programme or similar.
• Exceptional Drafting, Communication, and Interpersonal Skills.
• Strong Time Management and Planning Skills.

To oversee the resolution of complaints lodged with the FAIS Ombud against financial services providers. This role requires operating within a target-driven environment to ensure complaints are resolved in a manner that is procedurally fair, informal, economical, and expeditious manner.