SKILLS & EXPERIENCE:

• Strong multitasking and prioritization skills
• Excellent communication and customer service abilities
• Proficient in Microsoft Word and Excel
• Familiarity with ERP systems and utility operations is an asset
• Experience in the electric utility industry is preferred

EDUCATION:

• Business education background preferred
• Post-secondary education is an asset

ABOUT THE ROLE

We’re seeking a detail-oriented and tech-savvy Senior Clerk to support our Engineering and Operations teams. This role is ideal for someone who thrives in a fast-paced environment, enjoys administrative work, and is comfortable navigating technical systems. You’ll play a key role in coordinating service connections, managing residential account setups, and supporting various operational tasks.

KEY RESPONSIBILITIES

• Set up residential accounts for new subdivisions
• Schedule daily service disconnects/reconnects with electricians
• Receive and document power outage calls; forward to Operations
• Process meter installation requests using Mcare
• Respond to legal inquiries and assist with insurance-related customer concerns
• Prepare and submit MEARIE report forms
• Coordinate underground break repairs and prepare purchase orders
• Arrange ground rod locates via Ontario One Call
• Follow up with ESA on connection authorizations
• Scan and record timesheets; review invoices for contract work
• Provide administrative support to Engineering and Operations leadership
• Identify opportunities for process improvement
• Perform other duties as assigned