Your Office & PA are currently looking for a Senior Administrative & Customer Support Assistant to join our vibrant and dedicated team in Runcorn, Cheshire. This is a permanent full-time position (38 hours per week) offering a competitive salary from £28,000 depending on experience and the opportunity to work in a friendly, fast-paced environment.
At Your Office & PA, we specialise in providing professional telephone answering, virtual reception, and PA services to ensure our customers never miss a business opportunity due to a missed call. We are proud to support businesses by delivering seamless, top-quality service with a personal touch.
We’re growing, and we’re looking for someone to join us in a new senior position supporting our management team in the day-to-day running of the business.

WHAT WE ARE LOOKING FOR IN OUR SENIOR ADMINISTRATIVE & CUSTOMER SUPPORT ASSISTANT:

We are seeking highly motivated candidates who excel in customer service and thrive in a dynamic setting. Key skills and attributes include:

• Skills: Excellent written and verbal communication skills, as well as solid admin and organisational skills.
• Experience: Handling inbound and outbound calls at a high call volume, with the ability to use own initiative.
• Tech-savviness: Proficiency in computer use, including fast and accurate keyboard and typing skills.
• Confident: Using MS Office and happy learning new systems.
• Professional: Calm and professional when handling customer concerns.
• Attention to detail: A good eye for data – spotting trends or inconsistencies in performance stats.
• Adaptability: Comfort working in a high-energy environment with the ability to multitask and manage varied queries.
• Excellent timekeeping and attendance: A reliable and punctual approach to work.
• Proven customer service skills and experience: Previous roles in customer service and inbound call handling are highly desirable. Bonus points if you’ve had some sales or coaching experience!

This new position is ideal for someone with a strong background in admin, operations, and customer service. You’ll act as the right-hand person to our managers, making sure things run smoothly and nothing falls through the cracks. Your tasks will be varied, including:

• Helping to manage staff schedules, correspondence, and internal admin
• Supporting with training, monitoring team KPIs, and coaching where needed
• Updating and maintaining customer accounts and handling day-to-day customer communication
• Managing minor complaints confidently, escalating serious ones as needed
• Providing telephone answering cover when required (we all muck in!)
• Speaking to potential new customers – explaining our services clearly and professionally
• Managing a diverse range of enquiries with efficiency and professionalism.
• Complete any other duties and tasks requested in line with business needs.