Senior Administration Officer at Alliance Automotive

, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

0.0

Posted On

24 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Office management, Team leadership, Conflict resolution, Stakeholder management, Customer service, Time management, Microsoft Office Suite, Administrative support, Process improvement, Escalation management, Communication, Automotive industry knowledge

Industry

Wholesale Motor Vehicles and Parts

Description

Who is ADAS? ADAS Solutions is proudly an Australian owned and operated company providing advanced driver assistance system (ADAS) and electric vehicle (EV) solutions for the automotive industry. Beginning our journey in 2020, we provide a trusted service to smash repairers across Australia. With a national footprint, ADAS Solutions is committed to offering expert calibration services across all vehicles makes and models, while continuing to meet rapidly increasing demand for our mobile and on-site advanced diagnostics and calibration services. Why join ADAS? As ADAS Solutions is now part of GPC Asia Pacific, a leading supplier of industrial and automotive parts in Australia, we can extend several benefits to you including: Ongoing development opportunities along with comprehensive on-the-job training, direct support, with access to the right tools and resources to ensure you succeed in your career. Employee reward & recognition programs with team catch-ups, quarterly events and annual awards. Attractive team discounts across our partnered automotive retail groups including Repco, Bridgestone, Woolworths, JB HIFI, Caltex, and Hoyts Cinemas. Access to our Employee Assistance Program (EAP) for you and your family, including free support with mental health, wellbeing, financial and legal counselling and coaching. Paid volunteer leave (Good to Give Leave) access to one (1) day per year to volunteer in an activity that makes a positive impact upon the community. What’s the role? Due to our further expanding operations, we are excited for the opportunity to add to our growing team with a Senior Administration Officer to head our Administration team in Eagle Farm, QLD. You will be responsible for supporting the Head of Operations, and overseeing the national administration team, by providing direction, leadership and guidance. You will also be responsible for other tasks including: Proven ability to manage high-pressure, customer facing situations within an automotive environment, including vehicle repair delays, pricing disputes, warranty concerns and service-related complaints. Act as an escalation point for Administration Officers when dealing with complex workshop and customer issues, customer complaints or service delays ensuring timely and commercially sound resolutions. Communicate confidently and effectively with internal and external stakeholders (i.e. customers, suppliers, technicians, service advisors and management). Provide a high level of senior-level administrative support to key leadership stakeholders and administration officers. Coordinate and oversee day-to-day administrative operations. Ensure administrative processes align with company policies and compliance requirements Is this you? ADAS is looking for our next Senior Administration Officer to bring a self-motivating, can-do attitude when connecting with customers, team members and suppliers. We’re looking for Technicians that: Certificate IV or Diploma in Business Administration or Customer Service (desirable) Demonstrated experience in a Senior Administrative or Office Management role. Strong organisational and time management skills Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Proven experience in navigating high-pressure, complex and sensitive people situations including the handling of escalations, resolving conflict and influencing stakeholders to achieve positive outcomes. If you think this role might be for you, please apply via the link below. We’d love to hear from you! Can't find a role that matches your interest or location? Register your interest by creating an account and we'll be in contact if something pops up that matches your skills or interest. GPC Asia Pacific is an equal opportunity employer. Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.

Responsibilities

The Senior Administration Officer will lead the administration team in Eagle Farm, providing direction and guidance to staff. They are responsible for managing high-pressure customer situations, resolving escalations, and ensuring administrative processes align with company policies.