Senior Administration Support Officer - Emergency Department at Mater

Springfield, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Sep, 26

Salary

44.25

Posted On

06 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Admissions, Medical Billing, Medicare Processing, Private Health Insurance, Health Information Systems, Microsoft Office, Patient Flow Management, Data Quality Management, Triage Support, Clerking, Communication Skills, Time Management

Industry

Hospitals and Health Care

Description

Are you a dynamic Senior Administration Officer ready to make a lasting impact? We are currently seeking passionate and experienced Senior Administration Officers to join our team in our newly established emergency department. We have multiple roles available across Full-Time, Part-Time and Casual. Based at our Springfield campus, this role will be part of a landmark moment in Queensland healthcare at Mater Hospital Springfield which opened early 2026. This state of the art facility will meet the needs of the growing Greater Springfield region. With a mix of public and private beds across ICU, maternity, emergency and medical, surgical services, it’s set to care for over 200,000 patients annually. Salary range: $39.79 - $44.25 per hour plus superannuation [https://www.ato.gov.au/tax-rates-and-codes/key-superannuation-rates-and-thresholds/super-guarantee] and access to not-for-profit salary packaging up to $15,900 [https://account.smartsalary.com.au/benefits-available?ercode=MML]  +  What you’ll be doing Working a variety of shifts across a 24/7 rotating roster, this role is critical to the smooth operation of Queensland's newest Emergency Department. You’ll play a key part in supporting clinical teams across triage, admissions and patient flow, ensuring patients are accurately clerked, billed correctly, and supported efficiently during their ED journey. What you’ll be doing * Supporting ED operations across all major areas including triage, admissions and patient flow * Accurately clerking patients and ensuring timely admission, transfer and discharge processes * Managing Medicare and private health insurance details, including identifying Medicare-ineligible patients * Processing patient payments and liaising with Finance to facilitate billing and reconciliation * Providing front-of-house and ward-based administrative support within a 24/7 environment * Maintaining high standards of data quality, confidentiality and compliance * Working collaboratively with clinical and administrative colleagues to ensure full coverage of all rostered ED shifts * Contributing to orientation and training during a comprehensive onboarding period About you * Ability to pick up shifts at short notice * Demonstrated experience in senior administration within a healthcare or hospital setting * Strong knowledge of patient admissions, billing, Medicare and private health insurance processes * The ability to work rotating shifts across a 24/7 roster, including nights, weekends and public holidays * High attention to detail and the ability to manage competing priorities in a fast-paced environment * Experience using health information systems and intermediate Microsoft Office skills * Excellent communication skills and a calm, professional approach under pressure * A commitment to Mater’s mission, values and patient-centred care Why join us? Mater [https://www.mater.org.au/] is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare [https://www.mater.org.au/health/hospitals/mater-private-hospital-rockhampton], education [https://www.matereducation.qld.edu.au/], fundraising & philanthropy [https://www.materfoundation.org.au/] and research [https://www.materresearch.org.au/] — and it’s our people who make the difference. We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence. * Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits * Grow your career with access to industry-leading training and professional development through Mater Education * Wellbeing support through our Employee Assistance Program and on-site pastoral care teams * Access a range of health and wellbeing services with a corporate discount on private health insurance * Exclusive discounts across dining, retail, travel, accommodation (just to name a few!) * Stay active with unlimited access to discounted gyms via the Fitness Passport program * Convenient, discounted on-site parking * Enjoy great food with reduced prices at our campus cafés and coffee spots * Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team Be part of something bigger. Make your move with Mater [https://www.mater.org.au/about-us/careers]. #GETBETTERWITHMATER Applications close Sunday 20th June 2026 –please note, we may contact applicants prior to the closing date, please do not hesitate to APPLY NOW. Direct applications only — we are not engaging recruitment agencies at this time. All successful candidates may be required to complete pre‑employment checks (including criminal history, working rights, medical and working with children checks). Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage [https://www.mater.org.au/about-us/who-we-are/reconciliation]. Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.

Responsibilities

Provide critical administrative support for the Emergency Department, focusing on triage, admissions, and patient flow. Responsibilities include accurately clerking patients, managing billing and insurance, and ensuring smooth operational flow in a 24/7 environment.