As a Senior Administration Officer, you will play a key role in ensuring the smooth day-to-day operations of your ward or unit. Your work will focus on providing high-quality administrative support that enables your team to deliver exceptional patient and consumer experiences.  

This role includes:

• Providing exceptional customer service to all patients and clients
• Management of referrals, waitlists and appointment scheduling, aligning with KPIs and reporting requirements and ensuring accurate data entry
• Management of outpatient and inpatient billing, including bulk billing, Medicare ineligible billing and private billing
• Handling all patient enquiries, including phone calls and emails, ensuring positive patient experiences at all interactions
• Supporting clinical teams, ensuring smooth flow of daily clinics
• Providing administrative support to clinic staff
• Maintaining a high level of discretion and confidentiality, complying with administration and financial policy and procedure, maintaining accurate, current and accessible records

About you

• Experience in senior administrative roles, ideally within healthcare or a similar service-focused environment. 
• Strong organisational and time management skills, with the ability to manage multiple tasks and deadlines. 
• Proficiency in Microsoft Office and experience with Health Information Systems or equivalent. 
• Excellent attention to detail and a commitment to accuracy and quality in all tasks. 
• A collaborative mindset, demonstrating integrity, accountability, and a commitment to continuous improvement.