SENIOR ADMINISTRATIVE AIDE

Job No: 25209
Department: Rozsa Ctr for Performing Arts
Work Type: Union
Location: Main Campus (Houghton, MI)
Full Time / Part Time: Full Time
Categories: Administrative/Business/Professional, Office/Clerical Support
Department: Rozsa Center for the Performing Arts

SUMMARY

Michigan Technological University’s Rozsa Center for the Performing Arts seeks a skilled and dedicated professional who shares our mission to cultivate a vibrant, connected community through events. This role is critical to ensuring smooth ticketing operations, exceptional guest services, and effective student staff leadership year-round. The ideal candidate is passionate about delivering memorable audience experiences, highly organized, and comfortable managing both operations and people. They are self-motivated, stay calm and solution-focused under pressure, and embrace the seasonal rhythms of a performing arts center. If you meet the required qualifications and want to make a meaningful impact as part of a collaborative, mission-driven team, we encourage you to apply.

REQUIRED EDUCATION, CERTIFICATIONS, LICENSURES

High school diploma, GED, or an equivalent combination of education and experience.

REQUIRED EXPERIENCE

Minimum of three years administrative office experience with computing skills

DESIRABLE EDUCATION AND/OR EXPERIENCE

• Two years of customer service, food service, team management, box office, retail operations, or front-of-house experience.
• Demonstrated experience with one or more of: point-of-sale, CRMs, or ticketing systems; food service management; professional experience in a live events setting.
• Associate’s or Bachelor’s degree in arts management, hospitality, business, or a related field.
• Experience in a performing arts or live events setting.
• Experience in food service and responsible alcohol service.

REQUIRED KNOWLEDGE, SKILLS, AND/OR ABILITIES

• Strong organizational and time management skills.
• Self-motivated with the ability to work independently and effectively in a collaborative team environment.
• The ability to problem solve effectively, including the ability to remain calm and act decisively under pressure
• Proven leadership and management abilities, including training, mentoring, and guiding staff.
• Genuine interest in and enthusiasm for working in a performing arts or guest services environment, including a commitment to enhancing the audience and community experience.
• Ability to thrive in a role with seasonal workload fluctuations and priorities that shift with the event calendar, blending operational and customer-facing responsibilities.
• High attention to detail and commitment to accuracy in both administrative and operational tasks.
• Flexibility, adaptability, and a solutions-focused approach to new challenges.
• Excellent interpersonal and written communication skills.
• Proficiency with Google Workspace (Gmail, Calendar, Docs, Sheets, and Drive).
• Ability to work evenings and weekends as needed.

DESIRABLE KNOWLEDGE, SKILLS, AND/OR ABILITIES

• Familiarity with ticketing software (e.g., AudienceView, Tessitura, or similar).
• Knowledge of ADA and accessibility considerations in public spaces.
• Experience reading technical documentation, such as contracts.
• Familiarity with event production workflows or rider interpretation.
• Familiarity with Vital point-of-sale system, Social Schedules, Asana, and Concur.
• Demonstrated success in working with persons with a wide variety of personal characteristics and viewpoints

• Manage all aspects of Rozsa ticketing operations, including internal and rental event builds, pricing, holds, reporting, tapper programming, and ticket stock procurement.
• Coordinate daily ticketing operations, including walk-up sales, phone orders, online sales troubleshooting, and special requests.
• Serve as primary ticketing staff during box office hours and, as needed, at performances.
• Provide excellent customer service, serving as the first point of contact for ticketing and general inquiries via phone, email, and in-person.
• Maintain and operate the ticketing system; research and implement system upgrades in collaboration with Michigan Tech Central Ticketing Operations.
• Recruit and manage school group attendance for Class Acts performances, including outreach to educators, communication about performances, and coordination of seating and accessibility audience logistics.
• Oversee concessions operations, including alcohol and food safety compliance, food licensing, and inventory management.
• Maintain and operate the concessions point of sale system, including programming, pricing, device updating, etc.
• Coordinate procurement related to concessions and concessions equipment needs.
• Oversee merchandise plans for Rozsa Presenting Series, including scheduling staff as needed, coordinating with the company point person, and closing out financials post-show.
• Hire, train, and directly supervise Guest Services Staff, including students and Guest Services Lead(s).
• Schedule and coordinate box office and concessions shifts, and assign
• Guest Services and Front of House event roles in collaboration with the Community Engagement Manager.
• Share show-specific ticketing, concessions, and merchandise plans with the Guest Services Lead through Event Work Order notes and additional communications or meetings as needed.
• Maintain training guides and procurement documentation.
• Manage student payroll tracking for all Rozsa Guest Services shifts.
• Prepare and analyze reports on ticketed event sales, concessions, and attendance; oversee all event reporting and work with the Admin Assistant (Finance and Operations) to ensure accurate reconciliation.
• Submit all Rozsa student and professional employment forms to HR.
• Collaborate with the Community Engagement Manager on accessibility accommodations and front-of-house logistics.
• Collaborate with the Community Engagement Manager on accessibility requests and FOH planning
• Manage Rozsa Front of House, Concessions, and Rozsa Tickets indices and budgets.
• Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.
• Additional Summer Duties (May-July) During the summer months, when the Rozsa does not program any of its own events, the above responsibilities will decrease substantially. During that time, this role will:
• Build all Rozsa and VPA events for the upcoming season in the ticketing system.
• Coordinate presale timelines and test system performance.
• Manage rental ticketing builds and serve as the first point of contact for rental clients while the Community and Engagement Manager is off-contract.
• Maintain and update documentation for ticketing, concessions, merchandise, and Guest Services staff training.
• Review, clean, and audit data and ticketing user accounts for accuracy and compliance.
• Assist with the internal Google Calendar population for ticketed events.Evaluate concessions menu items, pricing, and equipment, and prepare the concession stand for the upcoming season.