NRG Health & Fitness Cork is looking for a reliable and detail-oriented Senior Administrator to join our team. The successful candidate will take on a diverse range of responsibilities, including front-office administration, coordination of swim lessons, processing direct debit payments, and supporting sales efforts. This position is perfect for someone who thrives in an organised, fast-paced environment, enjoys interacting with customers, and is driven to meet targets. Strong administrative and computer skills are essential to succeed in this role.

• Oversee the daily operations of the front office.
• Address guest and member queries in a friendly, efficient manner to ensure satisfaction.
• Ensure accurate processing of all transactions, payments, and records in our operating system, including direct debit payments.
• Contribute to the achievement of sales targets.
• Attract new memberships and retain existing ones to meet monthly sales goals.
• Conduct tours for potential new members, encouraging sign-ups.
• Make calls to current and past members to check on their satisfaction, gather feedback, and build long-term relationships.
• Maintain and update membership records in the club’s Membership Management System.
• Assist with coordinating swim lesson schedules, enrollments, and communications with parents and members.
• Ensure swim lesson payments, records, and bookings are accurate and updated.
• Process and track direct debit payments for memberships and swim lessons, ensuring smooth billing operations.
• Collaborate with swim instructors and other team members to ensure the smooth delivery of lessons.
• Work closely with the team to maintain a positive and professional work environment.