YOUR OPPORTUNITY

Be at the heart of helping people live longer, healthier, happier lives.
You might think you know a lot about Bupa. You’ll know we provide health insurance and aged care services across Australia, and you’ve probably also seen our dental and optical clinics in your local shopping centres. But what you might not realise is that we also deliver health assessments on behalf of the Australian Government via Bupa Medical Visa Services, for people who are applying for visas to live, work or study in Australia.

WE’RE LOOKING FOR

We’re currently looking for a Reception Team Leader on a permanent full-time basis. Medical centre hours are between 7:30am and 7pm Monday to Friday, so there is an expectation you will be able to work 7.6-hour shifts as requested across a rotating roster.

As a Team Leader your duties will include:

• The leadership and supervision of all Receptionist/Concierge team members to ensure a productive and positive work environment which aligns with the Bupa Values.
• Fosters a collaborative, professional and effective environment for the team.
• Maintain team through recruiting, selecting, inducting, on boarding and training employees.
• Ensure all team members have the required training and resources available to them.
• Develop and implement effective rosters for Receptionist, Concierge team members.
• Maintain the general administration of the Centre, for example the disposal of medical checklist and maintenance of supplies such as stationery and kitchen stock orders.

ABOUT THE ROLE

Reporting to the Centre Manager, the Team Leader in conjunction with the other Centre leaders will oversee the day-to-day operations of the Parramatta Bupa Medical Visa Service Centre and will ensure efficient workflow to increase productivity and create a comfortable and a friendly environment for all BMVS customers.

As a Team Leader your duties will include:

• The leadership and supervision of all Receptionist/Concierge team members to ensure a productive and positive work environment which aligns with the Bupa Values.
• Fosters a collaborative, professional and effective environment for the team.
• Maintain team through recruiting, selecting, inducting, on boarding and training employees.
• Ensure all team members have the required training and resources available to them.
• Develop and implement effective rosters for Receptionist, Concierge team members.
• Maintain the general administration of the Centre, for example the disposal of medical checklist and maintenance of supplies such as stationery and kitchen stock orders

Our successful Leaders come from a wide variety of backgrounds and work experiences. To be successful in the role, you’ll need:

• Proven experience in successfully supporting a team, including the management of work allocation processes, performance management, coaching, staff development and career development.
• Demonstrated ability to effectively manage and influence a diverse range of conflicting priorities and multiple stakeholders.
• Ability to operate autonomously to achieve required results.
• Good time management skills and ability to work within a structured process
• Exceptional customer service focus, capability and delivering results to meet customer expectations.
• Well developed, written, oral and interpersonal skills with an ability to liaise, negotiate and influence stakeholders and team members to achieve outcome