Senior Admissions Officer at University of Europe for Applied Sciences

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

07 Sep, 26

Salary

0.0

Posted On

09 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CRM Systems, Application Assessment, Customer Service, Microsoft Office, Administrative Skills, Reporting, Planning And Organizing, Stakeholder Management, Interpersonal Communication, Attention To Detail, Time Management, Higher Education Admissions

Industry

Higher Education

Description

Your Responsibilities Key Activities and Responsibilities: Assess all applications efficiently and accurately in line with the UE Admissions policies. Develop and maintain the CRM system to ensure accurate, up to date, information is accessible to those that require it. Act as the first point of contact for our agent network answering their queries in the given service level agreement. Analysis and Reporting: Reproduce and prepare clearly defined documents typically using standard formats or templates (e.g. enrolment letters, study contract, payment plans etc.) Customer/Service Support: Receive and respond to enquiries from/to agents and applicants, seeking support from Senior Agent Advisors or Team Leader Business Development Executive/Manager when needed. Use and understand CRM systems relevant to area of work to enable manipulation of information and initial investigation of customer queries/problems. Explain in detail, entry requirements and hold knowledge of qualifications and their comparability and acceptability. Planning and Organising: Preparation of materials to assist in the effective organisation business activities; e.g. enrolment letters and study contract. Arrange allocated tasks within daily routine to ensure work is completed to time and appropriate standard. Plan and prioritise own work activities, responding to departmental requirements, in addition to own responsibilities to ensure that SLA’s are met. Liaison: Develop a network of contacts throughout own area, identifying who key individuals are, to support own work activities. e.g. Agents and Processing Team, Heads of School and Programme Leaders. Communicate and build strong working relationships with our agent network to support own work activities. Continuous Improvement: Relay agent feedback and comments and contribute to proposals for improvements to current working methods. Keep skills up to date and develop competence through learning from colleagues and/or gaining experience of a range of work. People Management: Show sensitivity and consideration to other people’s customer needs and feelings. Provide guidance and support to colleagues on admissions processes. Co-operate with and offer mutual support to colleagues in a team/work unit, adopting a flexible approach to delivering work objectives. Personal and Professional Development and Training: Identify and address development needs to ensure continuing professional development. Communicate and share best practice. Proactively identify new opportunities and work with management to develop solutions. Work in accordance with the UE Values Framework. Maintain strong empathy for the university’s commitment to equality of opportunity and equality of treatment for colleagues and students. Other Responsibilities: The post-holder will occasionally be required to travel to other locations for meetings or training Any other duties as appropriate to grade and role. Your profile Good standard of education evidenced by A levels or equivalent. Considerable work experience within a higher education background or in an administrative role. Higher Education Qualifications is desirable Strong organisational skills with the ability to work quickly and accurately under pressure, and to cope with competing priorities to work to deadlines. Able to work both independently and within a team environment. Knowledge and experience with Microsoft office – e.g. emails, Word, PowerPoint and excel. Demonstrate enthusiasm and passion for delivering excellent service across a variety of business functions; both in a written and verbal capacity (e.g. agents and applicants). Advanced office administration skills with attention to detail and accuracy. Knowledge/Experience Previous work experience within a customer service/administrative role. Previous experience in Higher Education is preferred. Why us? Opportunity to work with a great team in a dynamic and international environment Preventive and aftercare health care options 30 days of vacation Various online language courses and opportunities to participate in online collaboration courses Numerous campus events from the fields of art, culture, business and science Opportunity to develop and implement new ideas and concept About us The University of Europe for Applied Sciences (UE) is a vibrant and dynamic institution that is dedicated to providing top-quality education to students from all around the world. Our programmes are delivered in English and/or German language, and with more than 100 nationalities represented on campus, we are proud to have one of the most diverse student bodies in Europe. Our campus locations in Berlin, Potsdam, Hamburg, Iserlohn, and Dubai (UAE) provide a truly international experience for our students and staff alike. At UE, we are more than just a university – we are a family and we believe our employees are our most valuable asset, and we are committed to creating a supportive and inclusive work environment where everyone can thrive. As part of the Global University Systems (GUS) network, we offer a wide range of professional development opportunities, including bachelor's and master's degree programs, language courses, and executive education. With approximately 87,000 students across 57 locations worldwide, GUS provides an unparalleled international network for learning and collaboration. If you are passionate about education and want to join a dynamic and innovative institution that values diversity, quality teaching, and its people, then we invite you to join our UE family today. www.ue-germany.com

Responsibilities

The Senior Admissions Officer is responsible for assessing applications according to university policies and managing the CRM system for accurate data. They serve as the primary contact for the agent network and provide guidance to colleagues on admissions processes.