Senior Admissions Officer at UNSW

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

01 Jul, 26

Salary

103866.0

Posted On

02 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Admissions Processing, Customer Service, Excel, Mentoring, Communication, Attention to Detail, Policy Knowledge

Industry

Higher Education

Description

* Employment Type: Full Time Permanent + Fixed Term roles * Remuneration: $103866 + 17% superannuation (level 6) * Location: Kensington UNSW Campus (Hybrid) Why Your Role Matters As a Senior Admissions Officer, you will play a key role in delivering high-quality, compliant admissions outcomes for both domestic and international applicants. You will manage complex cases, exercise sound judgment, and contribute to continuous improvement across admissions processes. This role also provides guidance and support to Admissions Officers, helping build capability and ensure consistency across the team, while engaging with agents and external stakeholders as required. The Senior Admissions Officer reports to an Admissions Team Leader or Admissions Manager and has no direct reports. We are currently recruiting for two roles: one full-time permanent position and one fixed-term contract approved until July 2026 at this stage. We also anticipate additional fixed-term opportunities becoming available in the near future, making this a great time to join a growing and evolving team. Main responsibilities Summary * Managing routine and complex admissions cases within delegated authority, escalating matters outside remit or requiring policy interpretation to the Team Leader or Manager. * Coordinating the end-to-end admissions offer round process, ensuring timely, accurate, and compliant release of offers in line with policy and system controls, while monitoring outcomes and escalating exceptions. * Providing guidance, training, and quality assurance to Admissions Officers to support capability development and consistency. * Assisting Team Leaders by preparing and running workload reports, supporting allocation of cases to ensure efficiency, equity, and timely delivery of outcomes. * Offering accurate advice and interpretation of UNSW policies to applicants and agents. * Applying knowledge of TEQSA, ESOS, HESA, and university policy to ensure admissions practices are compliant and auditable.  * Supporting the development of standard operating procedures and continuous improvement initiatives. * Engaging in system optimisation, process redesign, and sector benchmarking. * Representing the Admissions Office at events and maintaining strong liaison across teams to ensure consistent best practices You can access the full extent of the tasks on the job description. Who You Are We are looking for someone who is excited about UNSW’s vision and values, who is organised, enjoys working in a team and takes initiative. We’d love you to come equipped with: * Demonstrated experience in admissions processing, in a fast paced, high-volume environment * Demonstrated experience in customer service dealing with a range of people from different backgrounds, ideally in a higher education environment * Demonstrated advanced Excel skills (as there will be a lot of reporting) * Experience mentoring or supervising team members * Excellent communication skills (especially written) with the ability to translate complex information into simple terms * Demonstrated attention to detail, even when experiencing large-volume and peak processing periods/workflows * Demonstrated knowledge of institutional policies and regulations related to student admissions is ideal The role will work on a hybrid basis, Monday to Friday, business hours. Work during the end of the year UNSW shutdown period, and some key weekends during peak periods, may be required. Candidates will need to have ongoing working rights – this role is not available for sponsorship.   Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.  Our benefits include:  * Access to up to 17% Superannuation contributions and additional leave loading payments  * Flexible working arrangements * Discounts and entitlements (retail, education, fitness) Recruitment process: Please submit your resume and a cover letter highlighting your interest for the role and your experience and/or transferable skills in the role. Applications close:  20 April 7PM Get in Touch: Anne de Voronine, Talent Acquisition Associate, a.de_voronine@unsw.edu.au [a.de_voronine@unsw.edu.au] Applications cannot be accepted if sent directly to the contact listed UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment. Pre-Employment Checks Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for. These pre-employment checks may include a combination of some of the following checks: * Provide Evidencing Aboriginal and/or Torres Strait Islander documentation (if successful) * National and International Criminal history checks * Entitlement to work and ID checks * Working With Children Checks * Completion of a Gender-Based Violence Prevention Declaration * Verification of relevant qualifications * Verification of relevant professional membership * Employment history and reference checks * Financial responsibility assessments/checks * Medical Checks and Assessments Compliance with the necessary combination of these checks is a condition of employment at UNSW.

Responsibilities

The Senior Admissions Officer manages complex admissions cases and ensures compliance with policies while providing guidance to Admissions Officers. They also engage with external stakeholders and contribute to continuous improvement in admissions processes.