SENIOR ADVICE AND INFORMATION OFFICER

Location: 1 Catford Road, Catford, London, SE6 4RU
Start Date: ASAP
Contract Duration: 3+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay rate: £ 21.45 per hour
Job Ref: OR12121

Responsibilities

• Provide expert advice and information to clients on a range of services and support options.
• Manage and resolve complex queries and issues promptly and effectively.
• Collaborate with team members and other departments to improve service processes.
• Maintain accurate records and documentation of client interactions and outcomes.
• Ensure compliance with relevant policies, procedures, and regulations.

Person Specification

• Proven experience in an advice and information role, preferably within a local government setting.
• Strong communication and interpersonal skills, with the ability to engage effectively with diverse audiences.
• Excellent problem-solving skills and the ability to work under pressure.
• Detail-oriented with strong organizational skills.
• Proficiency in using relevant IT systems and software.

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Job Types: Full-time, Fixed term contract
Contract length: 3 months
Pay: £21.45 per hour
Expected hours: 37 per week

Experience:

• Senior Advice and Information Officer : 1 year (required)

Work Location: In person
Reference ID: OR1212

• Provide expert advice and information to clients on a range of services and support options.
• Manage and resolve complex queries and issues promptly and effectively.
• Collaborate with team members and other departments to improve service processes.
• Maintain accurate records and documentation of client interactions and outcomes.
• Ensure compliance with relevant policies, procedures, and regulations