Senior Advisor, HR Knowledge Management & Operational Excellence at The Salvation Army in Canada

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

83539.0

Posted On

14 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Human Resources, Process Improvement, Data Analytics, Knowledge Management, Workday, ServiceNow, Lean Six Sigma, Communication Skills, Analytical Mindset, Confidentiality, HRIS, Performance Metrics, Collaboration, Onboarding, Governance

Industry

Financial Services

Description

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: The Senior Advisor, HR Knowledge Management & Operational Excellence is responsible for driving strategic HR knowledge initiatives, operational performance metrics, and continuous process improvement. This role supports the development and maintenance of HR knowledge content, optimizes service delivery, and enhances onboarding and control processes within the HR Service Centre. Key Accountabilities: HR Knowledge Management: Lead the creation, review, and publishing of HR knowledge articles in collaboration with HR Centres of Expertise (CoEs). Operational Excellence Strategy: Develop and implement performance metrics (KPIs, SLAs) and dashboards to monitor and improve HR service delivery. Process Optimization: Identify and execute opportunities to streamline, standardize, and enhance HR processes. Service Rationalization: Assess and consolidate existing services to improve efficiency and turnaround times. Continuous Improvement: Conduct data analytics and quality management to support ongoing HR improvements. HR Onboarding Support: Facilitate onboarding for new HR team members, including tools, technology, and ways of working. Control & Approval Governance: Manage HR control processes and ensure proper delineation of duties. Collaboration & Relationship Management: Maintain strong internal relationships with HR CoEs and the HR Service Centre. Key Skills & Experience: Bachelor’s degree in Human Resources or related field. 3 to 5 years of relevant, deep HR experience. Hands-on experience with Workday and ServiceNow HRSD (Human Resources Service Delivery) platforms. Workday experience in Total Rewards (Benefits and Compensation) is considered an asset. Lean Six Sigma or equivalent process improvement training. Strong knowledge management and HRIS capabilities. Excellent written and verbal communication skills. Analytical mindset with process improvement capabilities. High level of confidentiality and integrity. Experience in dashboarding and performance metrics. Ability to work independently and collaboratively. Understanding of The Salvation Army’s mission and values. Compensation: The target hiring range for this position is $66,831.48 to $83,539.35 with a maximum of $100,247.22. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you. Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.

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Responsibilities

The Senior Advisor is responsible for driving strategic HR knowledge initiatives and operational performance metrics. This role also focuses on continuous process improvement and enhancing onboarding processes within the HR Service Centre.