At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing our vision to be a world leading ambulance service to life.
We are seeking Senior Advisors Improvement & Innovation to work within our Quality and Clinical Innovation team. We have part time, ongoing (0.8) and full time, fixed term (ending July 2027) positions available. While WFH/hybrid options are available, it is essential that the successful applicant maintains a presence at our Blackburn North headquarters in line with our hybrid working model.
About the role

Reporting to the Program Lead Improvement & Innovation, the successful applicant will lead targeted end to end quality improvement and innovation initiatives and use their specialist expertise in improvement science to build workforce capability. Responsibilities include (not limited to):

• Contribute to the full life cycle of projects to meet organisational objectives including undertaking research & analysis, managing, monitoring and evaluating programs/projects to ensure agency objectives are met
• Lead and support the implementation and evaluation of organisation-wide quality improvement initiatives and improvement capability uplift, considering emerging technologies and trends and best practice
• Drive high level technical and professional process improvement initiatives utilising recognised improvement methodologies to deliver broad and measurable outcome improvements
• Provide specialist, authoritative advice to internal and external stakeholders and prepare and present clear and detailed documentation on complex matters
• Provide effective leadership to direct reports and the wider team by fostering a culture of professional development, collaboration, and continuous improvement

About you

The successful applicant will ideally have completion of a postgraduate degree or relevant industry certification in Improvement Science (preferable the Model for Improvement), health administration, medicine, nursing, paramedicine, or allied health with extensive relevant experience, or an equivalent combination of training and high-level relevant experience. Other requirements include (not limited to):

• Demonstrated end-to-end project management experience, including developing artefacts like PMP and risk plans
• Experience within a large, complex organisation or government department (desirable)
• Proven ability to drive and achieve large-scale quality improvements within complex settings and tight timeframes incorporating experience utilising the Model for Improvement (or a similar methodology)
• Excellent interpersonal, influencing, written and verbal communication skills, including the ability to present complex information in a range of formats suitable for diverse audiences
• Strong analysis, critical thinking and problem-solving skills

• Contribute to the full life cycle of projects to meet organisational objectives including undertaking research & analysis, managing, monitoring and evaluating programs/projects to ensure agency objectives are met
• Lead and support the implementation and evaluation of organisation-wide quality improvement initiatives and improvement capability uplift, considering emerging technologies and trends and best practice
• Drive high level technical and professional process improvement initiatives utilising recognised improvement methodologies to deliver broad and measurable outcome improvements
• Provide specialist, authoritative advice to internal and external stakeholders and prepare and present clear and detailed documentation on complex matters
• Provide effective leadership to direct reports and the wider team by fostering a culture of professional development, collaboration, and continuous improvemen