Senior Advisor at Nationwide

Bournemouth, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

17 Sep, 26

Salary

0.0

Posted On

19 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

TMW Servicing Processes, Coaching, Training, Organizational Skills, Analytical Skills, Problem-Solving, Customer Service, Workload Prioritization, Mortgage Procedures

Industry

Financial Services

Description

This role offers the opportunity to work closely with your peers, offering coaching and training when required whilst maintaining a level of productivity meeting business needs. We are looking for an individual with Subject Matter Expert Knowledge in TMW Servicing processes. The roles available are within Land & Deeds, Operational Support, Redemptions and Customer Requests. You will possess excellent organisational skills, working off your own initiative and prioritising your workload. You will have an excellent understanding of TMW mortgages and procedures, as well as strong analytical and problem-solving skills. You will be an individual who always demonstrates strong customer first behaviours and a will to support, nurture and encourage colleagues to perform at their best. This is a 12 month secondment opportunity. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job, you'll spend at least two days per week, or if part-time, you'll spend 40% of your working time, based at our Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. [https://nationwide-jobs.co.uk/life-at-nationwide/rewarding-you] Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location, we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here. [https://nationwide-jobs.co.uk/life-at-nationwide/rewarding-you] Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process. If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Responsibilities

Provide coaching and training to peers while maintaining productivity to meet business needs. Act as a Subject Matter Expert in TMW Servicing processes across various operational areas.