Senior Advisor Operational Controls at ACC New Zealand

, , New Zealand -

Full Time

Start Date

Immediate

Expiry Date

02 Aug, 26

Salary

119000.0

Posted On

04 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational risk management, Control design, Process mapping, Business improvement, Stakeholder engagement, Facilitation, Analytical skills, Problem-solving, Communication, Regulatory compliance, Service delivery, Operational controls, Change management, Strategic thinking, Documentation

Industry

Government Administration

Description

ACC is a trusted and high-performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future. Our leaders bring our purpose to life by empowering people, driving performance and navigating complexity with sound judgement and integrity. With continued investment in our first line of defence activities through the delivery, uplift and continuous improvement of ACC’s operational risk and control environment, we have further opportunities available. About the role | Mō te tūranga mahi The Senior Advisor, Operational Controls plays a key role within ACC’s first line of defence, supporting business areas to take ownership of how their operations are designed, documented, and managed. In this role, you will partner closely with business leaders and operational teams to improve clarity and consistency in how processes are defined and performed, identify opportunities to improve efficiency and reduce operational risk across day‑to‑day activities, and design and embed practical controls that support reliable, high‑quality delivery. You will also contribute to uplifting organisational capability by promoting consistent, fit‑for‑purpose ways of working across ACC. About you | Mōu You will bring: * Experience working within operational, service delivery, assurance, or business improvement environments in complex organisations. * A strong understanding of how people, processes, and systems interact to deliver outcomes. * Experience documenting and analysing business processes, ideally using recognised process‑mapping techniques. * The ability to apply frameworks, standards, or methodologies in a pragmatic and outcome‑focused way. * Proven capability in designing, implementing, and embedding operational improvements. * Working knowledge of operational risk management and control design principles * Sound judgement and the ability to navigate ambiguity, balancing practicality with risk and compliance considerations. * Strong analytical and problem‑solving skills, with attention to detail and a focus on end‑to‑end outcomes. * Excellent written and verbal communication skills, including the ability to convey complex concepts clearly and in plain English. * Strong stakeholder engagement and facilitation skills, with the ability to influence without formal authority. * Experience operating effectively within large, regulated, or changing organisational environments. * The ability to quickly build an understanding of ACC’s operating context, legislative environment, and service delivery model. * Experience in operational risk or controls is valued; however, strong practical operational insight and a delivery mindset are equally important. Applicants are not expected to meet every requirement listed. Above all, we are seeking a collaborative, delivery‑focused professional who brings curiosity, resilience, and a genuine commitment to supporting ACC in improving lives every day. Working at ACC | Mō ACC At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. Here are some ways we encourage that:  * Employee networks to support our colleagues from diverse backgrounds. * The option to explore flexible working that suits your needs and ours. The appointing salary for this role starts at $102,000- $119,000 we offer an additional 9% superannuation contribution. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme with features like 0% contribution required by you, optional life and income protection insurance, and the flexibility to change to a locked plan at any time, ensuring your financial security now and in retirement. How to apply | Me pēhea te tuku tono Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role. Applications will run through to 12:00am Monday 17th May 2026 however please note that if an ideal candidate is found during this time we will move forward with screening and interviewing sooner. Applications can only be accepted when submitted through our ACC Career Website. If you encounter accessibility issues when submitting your application, or if you have any pātai (questions) about the role please email HRHelp [hrhelp@acc.co.nz].

Responsibilities

The Senior Advisor will partner with business leaders to design, document, and manage operational controls to improve process consistency and efficiency. They will also contribute to uplifting organizational capability by embedding practical controls and promoting fit-for-purpose ways of working.