Senior Advisor Regulatory Education at myCareer - NSW Government

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

129464.0

Posted On

15 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Regulatory education, Strategic communication, Project management, Stakeholder engagement, Digital content creation, Writing, Regulatory compliance, Public sector policy, Strategic advice, Project lifecycle management, Communication strategy, Risk-based regulation, Customer-centric design, Evidence-based decision making, Team leadership

Industry

Government Administration

Description

Senior Advisor, Regulatory Education Grade: Clerk Grade 9/10 Duration: Ongoing Location: Any NSW location This role sits within NSW Fair Trading in the Regulatory Engagement & Education directorate. Are you passionate about ensuring NSW Fair Trading stakeholders are properly educated and informed about their regulatory needs, roles and responsibilities? NSW Fair Trading is seeking an experienced Senior Advisor, Regulatory Education to join the Regulatory Education team within the Regulatory Education & Strategic Priorities Directorate. This team plays a central role in coordinating external communications and education, working closely with internal NSW Fair Trading stakeholders and a central Brand, Digital & Communications team to ensure information is accurate, timely, accessible and user‑focused. This is a senior role suited to an experienced communications or education professional who thrives in a fast‑paced environment, can manage complex projects and is motivated by achieving positive customer and regulatory outcomes. Be Part of the Future of Fair Trading NSW Fair Trading is working to ensure safe marketplaces for goods, services and homes in NSW. At NSW Fair Trading, we’ve been on an exciting journey of transformation — reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we’ve built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive. We’re creating a more modern, responsive and risk-based Fair Trading — one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve. This next phase brings new and exciting opportunities to join us in shaping “the new way” — where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW. If you’re someone who: - Thinks deeply about the needs of people and communities - Is motivated by great outcomes, not just processes, and - Wants to be part of an organisation that’s transforming how regulation works — …then there’s a place for you in our future. Join us as we build a Fair Trading that’s fit for the future — one that’s customer-centred, evidence-driven, and proudly focused on public value. About the Role In this role, you will lead and coordinate the development, implementation and evaluation of regulatory education and communication initiatives that raise awareness of NSW Fair Trading’s role, services, and compliance and enforcement priorities. You will manage the delivery of high‑quality education resources and campaigns across multiple channels, including websites, electronic newsletters and social media. Working closely with a broad range of internal and external stakeholders, you will provide strategic advice, identify emerging issues and ensure regulatory messaging is clear, consistent and accessible to diverse audiences. What You’ll Do - Lead the development, implementation and evaluation of regulatory education and external communication initiatives aligned to organisational and government priorities. - Manage the design and delivery of fit‑for‑purpose, accessible education resources and digital content across multiple platforms. - Coordinate regulatory education and communication projects across the full project lifecycle, ensuring delivery within agreed timeframes, governance and quality standards. - Engage and collaborate with internal and external stakeholders to ensure consistent, integrated regulatory messaging and effective stakeholder engagement. - Provide strategic, evidence‑based advice on regulatory education, emerging issues and opportunities for continuous improvement. - Contribute to the development and improvement of systems, tools and processes that strengthen regulatory education and communication outcomes. - Where required, provide guidance and support to team members and contribute to building capability within the Regulatory Education function. To Be Successful in This Role You Will Have You will be successful in this role if you can demonstrate that you: - Are an excellent writer, able to translate complex regulatory information into clear, engaging content for diverse audiences - Have experience delivering strategic communication and education programs across multiple channels, particularly digital - Can lead and manage multiple projects, balancing competing priorities in a fast‑paced, high‑profile environment - Build strong, collaborative relationships with a wide range of stakeholders to achieve shared outcomes - Are proactive, solutions‑focused and comfortable working with evolving information - Bring a positive, calm and professional approach to complex and sensitive work. Salary Grade 9/10, with the base salary for this role starting at 129,464 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Francis Wen via francis.wen@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Wednesday, 29th April 2026 (at 9:59am) Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact francis.wen@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process

Responsibilities

Lead and coordinate the development, implementation, and evaluation of regulatory education and communication initiatives. Manage the delivery of high-quality, accessible education resources and digital content across multiple platforms while providing strategic advice to stakeholders.