SENIOR ADVISOR SAILPOINT

• Own and shape the future of Identity Governance – Lead the strategic direction, roadmap, and priorities for a critical service in a lean, high-impact team.
• Autonomy with support – Operate independently while having access to deep internal expertise and leadership backing.
• Make your mark in a high-demand space – Join a team where your contributions will be visible, valued, and essential to the organisation’s identity strategy.
• Permanent, full-time role based in Brisbane or Perth - Australia.

DESIRABLE SKILLS

• SailPoint certifications (e.g., ISC Certified Implementation Engineer or Architect).
• Familiarity with HR systems (e.g., SAP SuccessFactors, Workday), with regards to their importance to an IGA solution and downstream application onboarding.
• Knowledge of scripting, REST APIs, or data transform logic.
• Understanding of regulatory frameworks (e.g., ISO 27001, SOX, GDPR).

ABOUT THE ROLE

We are seeking an experienced and driven SailPoint / IGA Service Owner to lead the operational delivery, support, and continuous improvement of our Identity Governance and Administration (IGA) capabilities.
You will be the Subject Matter Expert (SME) and primary point of escalation for SailPoint’s Identity Security Cloud (ISC) — formerly known as IdentityNow — and related IGA services across the enterprise.
In this role, you’ll own the day-to-day operations and health of the IGA platform, working closely with internal stakeholders and external vendors to ensure reliable, secure, and efficient identity services that align to business needs.

KEY RESPONSIBILITIES

Service Ownership & Operations

• Act as the end-to-end owner of SailPoint ISC (IdentityNow) and supporting IGA services.
• Serve as the operational escalation point for incidents, issues, and service reliability concerns.
• Ensure SLAs, KPIs, and compliance requirements are consistently met or exceeded.
• Monitor and maintain platform health, supporting key functions like access reviews, joiner/mover/leaver processes, and provisioning.

Subject Matter Expertise

• Provide deep knowledge and hands-on experience in SailPoint Identity Security Cloud (formerly IdentityNow).
• Collaborate with architecture, engineering, and operations teams to influence platform design, configurations, and roadmap decisions.
• Keep abreast of product developments and emerging IGA trends to ensure best practices are applied.

Stakeholder Engagement

• Partner with key teams such as HR, IT, Cybersecurity, and Application Owners to support seamless identity lifecycle management.
• Support audit, compliance, and security reporting activities as needed.

Continuous Improvement & Change Management

• Own and manage a backlog of service improvements and platform optimizations.
• Coordinate and implement configuration updates, certification campaign refinements, and policy updates.
• Liaise with SailPoint and implementation partners for escalated support and roadmap enhancements.

Documentation & Governance

• Maintain comprehensive and accurate documentation (runbooks, knowledge articles, SOPs, etc.).
• Ensure strong operational governance and compliance with internal security standards and frameworks.