Senior Advocate - Human Resources (HR) at BON SECOURS MERCY HEALTH INC

Blue Ash, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Dec, 25

Salary

0.0

Posted On

28 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Employee Relations, Benefits Administration, Compensation, Talent Acquisition, Learning and Performance, Regulatory Compliance, Data Management, Conflict De-escalation, Interpersonal Influence, HR Tech Acumen, Coaching Skills, Organizational Skills, Communication Skills, Customer Service Mindset, Research Skills, Problem Solving

Industry

Hospitals and Health Care

Description

Thank you for considering a career at Bon Secours Mercy Health! Scheduled Weekly Hours: 40 Work Shift: Days (United States of America) Reports to: Manager, Service Advisory # of Direct Reports: 0 Primary Function/General Purpose of Position This hands-on and detail-oriented role will manage and execute essential HR functions in a high-volume call center and case processing environment. This role is operationally focused and involves day-to-day responsibilities in benefits administration, compensation, talent acquisition, learning and performance, regulatory compliance, data management, and employee relations. The Senior HR Advocate will play a critical role in ensuring the smooth delivery of HR services to employees and managers. Essential Job Functions Applies expert-level triage skills to assess, resolve, or escalate employee relations concerns using emotional intelligence, conflict de-escalation, and interpersonal influence. Demonstrates composure in emotionally charged situations, empathy, and sound judgement under pressure. Leverages strong policy fluency and coaching skills to foster an inclusive workplace, addressing concerns with equity, consistency, and sound HR judgment. Demonstrates benefits literacy and service orientation by educating and guiding employees through enrollment, life events, and claims with clarity and compassion. Applies data interpretation, vendor partnership skills, and discernment to investigate and resolve benefits issues (including eligibility, rate, funding, and appeals) efficiently and accurately. Utilizing analytics, research and sound discernment, partners with benefits vendors to resolve eligibility, rate, funding, and wellness appeal issues, ensuring accurate and timely service delivery. Distills complex benefit programs into clear, employee-friendly education, ensuring understanding and successful enrollment for a comprehensive customer service experience. Educates and influences understanding of compensation strategy and payroll processes, reinforcing trust and compliance. Demonstrates strong HR tech acumen, providing user-focused support on payroll, compensation, data management, credentialing / clinical licensure, and compliance tracking of mandatory learnings / vaccinations within HRIS systems. Serves as a talent acquisition partner by advising leaders on recruiting strategies, candidate selection, and onboarding to meet business needs. Combines compliance expertise with compassionate guidance to support employees and leaders through leave and separation processes. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Licensing/Certification SHRM-CP, SHRM-SCP, PHR, or SPHR certification is preferred. Education Bachelor’s degree (required). Work Experience 1-2 years’ HR experience, with a strong focus on operational HR activities preferred. Will consider relevant education / certifications in lieu or HR experience. 1-2 years’ experience in a call center, service industry or other high-volume operational environment is preferred. Skills In-depth knowledge of HR practices, including benefits, payroll, and employee relations. Strong organizational skills with the ability to manage multiple tasks and priorities. Excellent verbal and written communication and interpersonal skills, with a customer service mindset. Proficiency with HRIS platforms and Microsoft Office Suite. Ability to work effectively, including meeting deadlines and key performance indicators, with minimal supervision. Competently research and resolve an issue using all resources available, including external resources. Bon Secours Mercy Health is an equal opportunity employer. As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts Paid time off, parental and FMLA leave, shot- and long-term disability, backup care for children and elders Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: SS Human Resources - HR Services It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com. We believe your best is yet to come. At Bon Secours Mercy Health, we celebrate the human side of health care, uniting individuals from all walks of life. We'll ask a lot of you, but we'll give a lot back, as well. Whether you’re called to bedside care, patient support, community service or operations and administration, there’s a place for you here. Because if there's one thing we know for certain, it's that good works start with great people. We’ll support and empower you to bring your best – in service of our patients and our Mission.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Senior Advocate will manage and execute essential HR functions in a high-volume call center environment, ensuring smooth delivery of HR services. This role involves employee relations, benefits administration, talent acquisition, and compliance tracking.