Senior Aftersales Advisor - Nuneaton Ford at Allen Ford

Nuneaton and Bedworth, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

37500.0

Posted On

18 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Consulting, Organisational skills, Administrative skills, Attention To Detail, Computer software systems, Kerridge, Management, Supervision, Customer Loyalty, Customer Satisfaction

Industry

Retail Motor Vehicles

Description

Allen Motor Group are currently looking to employ a Senior Aftersales Advisor to join our Ford dealership in Nuneaton. Using your fantastic customer experience skills, you will keep the customer informed and consultant on their vehicles serving, answering any questions or queries they may have, whilst assisting with running and ensuring the profitable operation of the service department. This is a full-time permanent position, Monday – Friday with Saturday AM’s on a rota (1 in 3) with a basic salary of up to £31,000 and an OTE of £37,500 and will report to the Aftersales Manager. Why Allen Motor Group? In addition to a highly attractive basic salary, commission and target related bonus we also offer a range of other benefits including: · 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service · Fantastic discounts on MOT’s, services and parts · Life assurance benefit, at no cost to yourself · £1,000 refer a friend scheme · Discounted gym membership · Full training and support to develop and progress your career with Allen Motor Group Required Skills and Experience To be considered for this position you will have strong automotive service advisor experience, ideally from a franchised dealership. We will also be looking for the following skills: ü Excellent organisational and administrative skills ü Great attention to detail ü Experience using computer software systems, ideally Kerridge ü Previous management/supervisor experience would be highly advantageous Key Responsibilities and Duties In the role of Senior Service Advisor, you will be expected to assist the Aftersales manager to drive and grow the profitability of the service department, through effective supervision of the service team. Focusing on maintaining customer loyalty by providing outstanding customer satisfaction. Your key duties will include: · Assisting the aftersales manager in the day to day running of the service department · Advising customers using the company systems and resource to ensure complete customer satisfaction · Ensuring quotes and charges are recorded accurately, and invoices and paid inline with AMG guidelines · Working in collaboration with the sales department, to ensure the cohesive running of the site. But don't just take our word for it, see what Ash, one of our Aftersales Advisors has to say about the job! - https://youtu.be/YZZ5ddKnMjI At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters. To be considered for this opportunity please apply now

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Responsibilities

The Senior Aftersales Advisor will assist the Aftersales Manager in driving service department profitability through effective team supervision and ensuring outstanding customer satisfaction to maintain loyalty. Key duties include managing day-to-day service operations, advising customers accurately, recording charges, and collaborating with the sales department.