Allen Motor Group are currently looking to employ a Senior Aftersales Advisor to join our KIA dealership in Solihull. Using your fantastic customer experience skills, you will keep the customer informed and consultant on their vehicles serving, answering any questions or queries they may have, whilst assisting with running and ensuring the profitable operation of the service department. This is a full-time permanent position, Monday – Friday with Saturday AM’s on a rota (1 in 3) with a basic salary of up to £33,000 and an OTE of £39,000 and will report to the Aftersales Manager.

REQUIRED SKILLS AND EXPERIENCE

To be considered for this position, you will have strong senior automotive service advisor experience, ideally from a franchised dealership. We will also be looking for the following skills:

• Excellent organisational and administrative skills
• Great attention to detail
• Experience using computer software systems, ideally Kerridge
• Previous management/supervisor experience would be highly advantageous

In the role of Senior Service Advisor, you will be expected to assist the Aftersales manager to drive and grow the profitability of the service department, through effective supervision of the service team. Focusing on maintaining customer loyalty by providing outstanding customer satisfaction. Your key duties will include:

• Assisting the aftersales manager in the day to day running of the service department
• Advising customers using the company systems and resource to ensure complete customer satisfaction
• Ensuring quotes and charges are recorded accurately, and invoices and paid inline with AMG guidelines
• Working in collaboration with the sales department, to ensure the cohesive running of the site.

But don’t just take our word for it, see what Ash, one of our Aftersales Advisors has to say about the job! - https://youtu.be/YZZ5ddKnMjI
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