Senior Agent, Community Management (Mandarin Speaker) at OKX

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

0.0

Posted On

14 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Community Management, User Engagement, Problem Identification, Operational Understanding, Learning Ability, Execution Capability, Stress Tolerance, Bilingual Communication

Industry

IT Services and IT Consulting

Description

Who We Are: At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. What You'll Be Doing: Responsible for community-related work according to business objectives and requirements. Maintain enthusiasm and patiently answer users’ queries, deeply explore users’ needs and values, and provide feedback. Capable of executing key actions in community operations, achieving conversion goals. What We Look For in You: Bachelor degree or above, with excellent command of spoken and written English and Mandarin as the role requires to deal with China/ Hong Kong Mandarin speaking counterparts. Proficient in problem identification, summarization, and sharing, with a deep understanding of operational role and a clear career plan. Possesses strong learning ability, execution capability, and good stress tolerance. Willingly to work according to given schedule to support 24x7 (i.e. 9am to 6pm; 2pm to 11pm) operations. Willing to work in Tun Razak Exchange, walking distance to MRT TRX. Benefits & Perks: Competitive remuneration package (Base Salary + Shift Allowance + Yearly Bonus) Meal allowance up to RM 500/ month Unlimited transport allowance (T&C apply) Monthly team building RM 3,500 training & wellness benefits per annum Convenient workplace (5 minutes walk from MRT TRX) Insurance coverage for employees & dependants Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed Employee engagement, recognition and appreciation program Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nation #LI-Onsite #LI-JC3 Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.

Responsibilities

Responsible for community-related work according to business objectives and requirements. Maintain enthusiasm and patiently answer users’ queries while exploring users’ needs and values.