Senior Agent, Customer Service (Russian Speaker) - Based in Kuala Lumpur, M at OKX

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Live Chat, Email Communication, Multilingual Support, Stakeholder Collaboration, Product Knowledge, Relationship Building, Issue Escalation, Time Management, Problem Solving, Interpersonal Skills, Quick Learner, Translation, Interpretation, Localization

Industry

Financial Services

Description

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About this job: Interacts with customers to address their inquiries and problems in real-time. Quick responses through live chat and professional, courteous customer service are among your duties. Additionally, following up on help requests usually requires email communication as part of your tasks. What You’ll Be Doing: Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice. Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc. Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language. Establishing and nurturing strong relationships with company partners and external stakeholders. Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures. What We Look For In You: A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field. At least 2 years of experience in language-related roles, including translation, interpretation, or localization. Proficiency in both spoken and written language relevant to the job, along with a high level of English language proficiency. Ability to work independently in a fast-paced environment and deliver multilingual support. Willingness to work according to a given schedule to support 24x7 language-related operations. Strong interpersonal skills: the ability to navigate challenging language situations and remain composed under pressure. Problem-solving mindset: a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost-efficient decisions. Excellent time management: the ability to handle multilingual tasks effectively while managing time efficiently. Quick learner: the ability to quickly grasp new linguistic concepts and adapt to the evolving language needs of customers. Nice to Haves: Familiarity with cryptocurrency and/or finance-technology industry. Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite. Perks & Benefits Competitive remuneration package (Basic Salary + Yearly Bonus). Meal Allowance up to RM 500/month Monthly Team Building RM 3500 Benefits per annum (Training, Wellness & Flexi Benefits) Convenient workplace (5 minutes walk from MRT TRX) Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed Employee engagement, recognition and appreciation program Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations Employment Pass will be provided #LI-ONSITE #LI-EL1 Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.

Responsibilities

This role involves interacting with global customers in real-time via live chat and email to address inquiries and resolve problems across various channels. Responsibilities also include collaborating with internal teams to address feedback and escalating unresolved issues when necessary.