Senior Agent – Fulfillment Operations & Project Support (m/f/d) at SIXT

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

0.0

Posted On

24 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Support, Project Coordination, Quality Assurance, Analytical Skills, Incident Management, Process Improvement, Communication, Organization, Ticketing Systems, Documentation Tools, Fluent English, Portuguese

Industry

Travel Arrangements

Description

Company Description Job Description We are looking for a proactive and detail-oriented Senior Agent for Fulfillment Operations & Project Support (m/f/d) to join our dynamic team at SIXT. In this role, you will be a key enabler for our product teams, supporting new business initiatives and hyper care projects while ensuring operational excellence across our branch network. You will combine project coordination, operational support, and quality assurance to deliver smooth implementations, resolve incidents efficiently, and maintain top-tier service standards. This is your chance to make a measurable impact on SIXT’s operational success and be at the heart of critical business processes. YOUR ROLE AT SIXT Provide operational support for new branch openings and digital initiatives, ensuring smooth implementation through location setup, configurations, and metadata management. You provide operational support for new branch openings and digital initiatives, ensuring smooth implementation through location setup, configurations, and metadata management. You develop and maintain a comprehensive operational knowledge base, including process guidelines, communication materials, and documentation to ensure high data quality. You analyze branch incident tickets, coordinate resolution efforts, and implement preventive measures to avoid recurring issues. You support testing of high-impact releases, ensuring go-live quality by identifying risks and coordinating mitigation strategies. You conduct individual follow-up with high-priority branches during hyper care phases, providing dedicated support to ensure smooth operations. You act as a central point of contact for branches during incidents, orchestrating support resources and ensuring rapid response and resolution. YOUR SKILLS MATTER You bring 2–3 years of experience in operational support or a similar role, ideally with exposure to digital project coordination. You have strong analytical skills with experience in incident management systems, pattern identification, and process improvement. You communicate clearly across branch teams, product managers, and stakeholders to ensure alignment and smooth collaboration. You are highly organized and able to manage multiple projects and priorities while maintaining attention to detail. You are experienced with ticketing systems (e.g., Jira, ServiceNow) and documentation tools (e.g., Confluence) to track and manage workflows efficiently. You speak fluent English; knowledge of Portuguese is a strong plus. WHAT WE OFFER Generous Time Off Enjoy 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per year Work-Life Balance & Flexibility Benefit from a hybrid working model, flexible working hours, and no dress code Great Employee Benefits Access discounts on SIXT rent, share, ride, and SIXT+, along with partner discounts Training & Development Participate in training programs designed for your personal growth and development Health & Well-being Private health insurance to support your well-being Additional Perks Enjoy the Coverflex advantage system to enhance your employee experience Additional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now! Legal Entity: Sixt Research Development Services, Lda.

Responsibilities

Provide operational support for new branch openings and digital initiatives, ensuring smooth implementation through location setup and configurations. Analyze branch incident tickets and coordinate resolution efforts while maintaining top-tier service standards.