Senior AI Delivery Engineer at Manulife

, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Mar, 26

Salary

194740.0

Posted On

20 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

AI Solutions, Software Development, Automation, Microsoft Power Platform, API Integrations, Azure AI Services, Prompt Engineering, Workflow Orchestration, Ethical AI, Agile Teams, Technical Strategy, User Interfaces, Documentation, Mentoring, Scalability, Maintainability

Industry

Insurance

Description

As a Senior AI Software Engineer at John Hancock / Manulife, you will drive innovation by designing scalable AI solutions, influencing technical direction, and mentoring cross-functional teams. Your contributions will shape enterprise automation and AI adoption, delivering high-impact solutions aligned with our mission to transform digital experiences. This is a strategic opportunity to drive the development of intelligent agentic systems using Copilot and Power Platform , Salesforce Agentforce and any other low code pro code AI platforms. Position Responsibilities: Lead the translation of complex business requirements into technical specifications and system designs. Collaborate with cross-functional teams to identify and implement high-impact AI solutions. Architect and develop full-stack AI solutions, ensuring scalability and maintainability. Design and build advanced user interfaces, APIs, and backend logic for AI systems. Apply advanced coding practices, design patterns, and automation strategies. Conduct technical “spikes” and feasibility studies to mitigate risks in AI adoption. Optimize AI models and algorithms for performance, accuracy, and ethical compliance. Create and maintain comprehensive documentation including deployment and support guides. Ensure seamless integration with enterprise platforms and data ecosystems. Champion responsible AI principles including fairness, transparency, and governance. Monitor and continuously improve deployed AI agents and systems. Mentor junior engineers and contribute to team capability building. Amendable to working in QC (hybrid setup) and on a mid-shift schedule (or as required by the business. Decision Authority: Provides professional advice – takes a lead role of process or program execution. May lead medium to large size projects or work streams with moderate resource requirements, risk and/or complexity with multiple teams representing different interests Required Qualifications: 9+ years of experience in software development or automation, with 2+ years in AI or low-code platforms. Bachelor's degree in computer science, Engineering, or related field. Proven experience with Microsoft Power Platform, Copilot, and API-based integrations (e.g SharePoint, M365, Azure, ServiceNow, Salesforce, WD, etc). Experience with Azure AI services or equivalent AI services , Power BI, and Dataverse is a plus Strong understanding of agentic AI, prompt engineering, and workflow orchestration. Proven ability to influence technical strategy and deliver scalable, ethical enterprise-grade AI solutions. Familiarity with agentic AI concepts, including autonomous agents, memory, and goal-driven behavior. Demonstrates strategic adaptability to evolving technologies and ethical AI design principles. Preferred Qualifications: Experience with OpenAI APIs, Microsoft Power Platform (Power Apps, Power Automate, AI Builder), Copilot studio Knowledge of MLOps, AI governance, and ethical AI frameworks. Ability to lead agile teams and manage cross-functional collaboration. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see #LI-JH About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. Referenced Salary Location Boston, Massachusetts Working Arrangement Hybrid Salary range is expected to be between $104,860.00 USD - $194,740.00 USD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.)

Responsibilities

The Senior AI Delivery Engineer will lead the translation of complex business requirements into technical specifications and collaborate with cross-functional teams to implement high-impact AI solutions. They will also mentor junior engineers and ensure the scalability and maintainability of AI systems.