Senior AI Engineer (Agents) at Workato

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

10 Mar, 26

Salary

0.0

Posted On

10 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

AI Engineering, Machine Learning, Software Development, Natural Language Understanding, Conversational AI, Data Processing, Model Training, API Design, PostgreSQL, Cloud Deployment, Docker, Kubernetes, A/B Testing, Customer Satisfaction Metrics, Analytics Dashboards, Feedback Loops

Industry

Software Development

Description

About Workato Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com. Why join us? Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. If this sounds right up your alley, please submit an application. We look forward to getting to know you! Also, feel free to check out why: Business Insider named us an “enterprise startup to bet your career on” Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America Quartz ranked us the #1 best company for remote workers Responsibilities We are looking for an experienced and exceptional Senior AI Engineer (Agents) to join our growing team. In this role, you will be involved in the design, development, and optimization of AI and Machine Learning products that deliver exceptional user experiences. The ideal candidate will combine strong software engineering skills with deep knowledge of machine learning systems. In this role, you will also be responsible to: Design and implement advanced AI/ML systems with a focus on LLMs, AI Agents, and retrieval-augmented generation (RAG) architectures. Build conversational AI interfaces that handle multi-turn customer interactions, maintain context across sessions, and seamlessly escalate to human agents when necessary. Build production-grade AI pipelines for data processing, model training, fine-tuning, and serving at scale. Implement feedback loops and continuous learning systems that incorporate customer satisfaction metrics, agent corrections, and conversation outcomes to improve model performance over time. Create analytics dashboards and reporting tools to track automation effectiveness, identify common customer pain points, and measure key performance indicators like resolution time, containment rate, and customer satisfaction scores. Lead technical initiatives for AI system integration into existing products and services. Collaborate with data scientists and ML researchers to implement and productionize new AI approaches and models. Requirements Qualifications / Experience / Soft Skills Bachelor's degree in Computer Science, or a related field, or equivalent practical experience. 5+ years in backend software development using modern programming languages (e.g., Python (strongly preferred!), Golang or Java). Demonstrated experience building production AI systems including chatbots, virtual assistants, and automated support agents using LLMs (OpenAI, Anthropic, open-source models). Expertise in natural language understanding (NLU) and intent classification for customer query interpretation, entity extraction, and conversation flow management. ● Expertise in building knowledge bases and FAQ systems with dynamic content retrieval and self-learning capabilities from support interactions. Experience implementing multi-channel support automation across chat, email, voice, and messaging platforms with consistent context handling. Deep knowledge of REST API design and integration patterns. Experience working with PostgreSQL and ClickHouse, or similar relational and analytical databases. Strong understanding of software architecture, scalability, security, and system design. Experience with Docker, Kubernetes, and deploying to cloud environments (AWS, GCP, or Azure) is a plus. Experience with A/B testing and experimentation frameworks. (REQ ID: 2456)

Responsibilities

The Senior AI Engineer will design, develop, and optimize AI and Machine Learning products, focusing on user experience. Responsibilities include building AI systems, conversational interfaces, and production-grade AI pipelines.