Senior AI Engineer - Digital & Contact Centre at Westpac Group

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

0.0

Posted On

30 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

AI Engineering, Prompt Engineering, LLM Integration, Agent Frameworks, Orchestration Frameworks, Responsible AI, AI Governance, Cloud-Native Engineering, Software Engineering, Stakeholder Engagement, Mentoring, Model Performance Optimization

Industry

Financial Services

Description

Sydney | Permanent Opportunity At Westpac, we're building the future of customer engagement through AI. We're seeking a hands-on Senior AI Engineer to help operationalise AI-first practices across our Digital and Contact Centre platforms, enabling safe, scalable and intelligent customer experiences at enterprise scale. How you'll make an impact As a Senior AI Engineer, you'll play a key role in translating AI strategy and architecture into practical engineering outcomes. You'll work across multiple squads to establish best practice, accelerate adoption and improve the reliability and quality of AI-enabled solutions. Key responsibilities • Embed AI-first engineering practices across Digital and Contact Centre platforms. • Translate architecture and design principles into scalable engineering solutions. • Champion best practices across prompt engineering, AI agents, orchestration frameworks and memory patterns. • Support engineering teams to improve model performance, reliability and operational excellence. • Drive adoption of reusable AI components and standardised delivery patterns. • Implement Responsible AI, governance, safety and compliance guardrails. • Reduce AI-related risks and improve the quality and consistency of customer experiences. • Coach and uplift engineering capability across AI technologies and practices. What you'll bring • Proven experience delivering production-grade AI solutions in complex enterprise environments. • Strong expertise in AI Engineering, including prompt engineering, agent frameworks and model integration. • Experience working with Large Language Models (LLMs), orchestration frameworks and AI-enabled workflows. • Strong understanding of Responsible AI, AI safety, governance and compliance requirements. • Experience working across cloud-native and modern software engineering environments. • Ability to translate architectural principles into practical implementation patterns. • Strong stakeholder engagement, coaching and mentoring capabilities. Why join us? You'll help shape how AI is responsibly deployed across Digital and Contact Centre experiences at scale while helping build the engineering capability that will define the future of customer servicing. At Westpac, we're creating an inclusive workplace where everyone can thrive. Our Promise to You                      We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that: * Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates! * Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave. * Tailored learning and development opportunities to help grow your career within the bank. * Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives. Create your future today! To get started, simply click on the APPLY or APPLY NOW button. We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community. If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website [https://www.westpac.com.au/about-westpac/inclusion-and-diversity/Inclusion-means-everyone-matters/disability-and-accessibility/].

Responsibilities

The role involves operationalizing AI-first practices across Digital and Contact Centre platforms to create scalable and intelligent customer experiences. Key duties include implementing Responsible AI guardrails and coaching engineering teams on AI technologies and delivery patterns.