Senior AI Operations Lead at PTC

, , United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jan, 26

Salary

0.0

Posted On

31 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

AI Strategy, Governance, Data Analysis, Machine Learning, Natural Language Processing, Cloud Platforms, APIs, Integrations, Version Control, Collaboration, Security, Compliance, Customer Success, Operations, SaaS, Change Management

Industry

Software Development

Description

AI Strategy & Governance Establish and maintain governance frameworks for AI use across Customer Success. Ensure ethical, secure, and compliant deployment of AI agents and tools. Define success metrics and KPIs for AI initiatives. Develop and maintain a prioritized roadmap of AI use cases aligned with business goals. Facilitate intake and evaluation of new AI ideas from internal stakeholders. Act as a liaison within Customer Success and GTM teams to translate business needs into AI solutions. Support change management and enablement efforts to drive adoption of AI tools. Provide training and documentation to ensure effective use of AI capabilities. AI/ML Fundamentals: Understanding of machine learning concepts, natural language processing (NLP), and large language models (LLMs). Data Analysis: Proficiency in data manipulation and visualization using tools like SQL, Python, or Tableau. Cloud Platforms: Familiarity with cloud services such as AWS, Azure, or Google Cloud, especially AI/ML offerings. APIs & Integrations: Ability to work with RESTful APIs and integrate AI tools with enterprise platforms (e.g., Salesforce, Gainsight). Version Control & Collaboration: Experience with Git/GitHub and agile project management tools (e.g., Jira, Confluence). Security & Compliance: Awareness of data privacy, security, and ethical considerations in AI deployment. Minimum 5 years of experience in a technology-driven environment, with a proven track record of leading or contributing to digital transformation or AI initiatives—preferably in customer success, operations, or innovation-focused roles. 3+ years of experience in operations, AI/ML, or automation roles. Strong understanding of AI technologies and their business applications. Experience managing cross-functional projects and stakeholder relationships. Excellent communication, analytical, and problem-solving skills. Experience in Customer Success, Professional Services, Operations, or SaaS environments. Familiarity with tools such as Salesforce, Gainsight, or other CS platforms. Exposure to AI governance frameworks and ethical AI principles.

Responsibilities

Establish and maintain governance frameworks for AI use across Customer Success while ensuring ethical and compliant deployment of AI tools. Act as a liaison within Customer Success and GTM teams to translate business needs into AI solutions and support change management efforts.