Senior AI Success Manager - HiredScore at Workday

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Jan, 26

Salary

191300.0

Posted On

02 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, AI, Consulting, Account Management, Value Management, Talent Acquisition, Human Resources, Workflow Transformation, Data Analysis, Communication, Collaboration, Strategic Planning, Relationship Management, Problem Solving, Project Management, Technical Expertise

Industry

Software Development

Description

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too. About the Team Come join our team and experience Workday + HiredScore! As a Workday + HiredScore AI Success Manager, you'll be a pivotal change agent and transformation partner for our customers. You will guide them through the behavioral, operational, and cultural shifts required to unlock the full value of their AI investments. We prioritize delivering exceptional experiences that support our customers throughout their business lifecycle. Through hands-on advisory and structured value frameworks, we help customers reimagine workflows, drive measurable outcomes, and achieve sustainable adoption. Our global team spans North America, EMEA, and APAC, and is unified in our mission to empower our customers to succeed with AI. About the Role The AI Customer Success team is dedicated to engaging with every customer, ensuring they realize tangible, ROI-driven value throughout their journey with Workday + HiredScore. Our focus on workflow transformation and innovation drives us to enhance product adoption, elevate customer outcomes, and secure renewals in close collaboration with our account teams. We meet each customer where they are and tailor our approach to meet their unique needs, serving as their trusted Workday partner and expert in AI value realization. Our commitment to fostering an inclusive, collaborative, and empowered environment for our Workmates enables us to innovate and consistently drive exceptional customer success. Responsibilities: Serve as a strategic partner to customers, guiding them through the organizational change and workflow transformation required to maximize the value of AI. Align AI initiatives to high-impact, ROI-driven use cases and drive measurable business outcomes for our customers. Lead proactive, high-complexity engagements to ensure ongoing adoption and value realization at key milestones of a customer's journey. Use data from production environments to continuously optimize AI utilization and communicate the business impact of our solutions. Act as a liaison between the customer and product teams, effectively communicating the Workday + HiredScore AI roadmap and gathering feedback for product iteration. Collaborate cross-functionally with internal account team members to create a seamless and optimal customer experience. Develop customer champions and advocates to drive internal momentum and expand the footprint of AI solutions. Expected Results within 3-6 months: Possess a deep understanding and expertise of Workday + HiredScore's AI products, services, and offerings. Independently manage a portfolio of key enterprise customers in North America, providing strategic account leadership. Develop comprehensive account plans that identify and expand opportunities for AI value realization and secure upsell opportunities. Manage and establish strong, executive-level relationships with key decision-makers and stakeholders. Drive measurable customer AI outcomes, as demonstrated by early successes in workflow transformation and product adoption. About You Basic Qualifications Minimum of 5+ years of experience in a customer-facing services role (customer success, consulting, account management, or value management) within a complex software or SaaS environment. 2+ years of demonstrated experience with AI/ML products or solutions in a customer-facing capacity. 2+ years of experience in Talent Acquisition or Human Resources, gained from working in recruitment, TA, or supporting customers within the HR technology industry. Other Qualifications Proven expertise in leading and managing complex, strategic customer engagements. Consistent track record of collaborating and building strong, positive relationships with customers, including at the executive level. Excellent verbal and written communication skills, with the ability to chair meetings with executive leadership and present complex concepts clearly. Proven ability to engage and collaborate across multiple company functions (Sales, Services, Product Management). Bachelor's degree or equivalent work experience; Business or Technical degree preferred. Ability to travel up to 30%. Workday Pay Transparency Statement The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here. Primary Location: USA.GA.Atlanta Primary Location Base Pay Range: $113,300 USD - $170,000 USD Additional US Location(s) Base Pay Range: $107,700 USD - $191,300 USD Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process! At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday. 🌟 Join Our Talent Community here! Stay connected with Workday: Get the latest news & content Be first to hear about new roles Never miss an opportunity 🌐 Career Site 💡 Benefits 🌟 Join Our Talent Community 📰 Workday Life Blog 🤝 Inclusion and Belonging 📄 Application and Interview Tips 🎓 Early Careers / Internships 📋Contractor Job Site 👩‍💻 Engineering, but brighter. 💼 Sales, but brighter. 🤝 CX & Consulting, but brighter. Visit our Career Site here. Read more below to learn more on our stance on being a proud equal opportunity workplace, pay transparency and accommodation support. Workday is proud to be an equal opportunity workplace. Individuals seeking employment at Workday are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. You may view the Workday's Pay Transparency Policy, and Know Your Rights Notice, by clicking on their corresponding links. Workday is committed to providing reasonable accommodations for qualified individuals with disabilities, disabled veterans, and others during our application process. If you need assistance or an accommodation due to a disability or for religious reasons, contact us at accommodations@workday.com.

Responsibilities

Serve as a strategic partner to customers, guiding them through the organizational change and workflow transformation required to maximize the value of AI. Lead proactive, high-complexity engagements to ensure ongoing adoption and value realization at key milestones of a customer's journey.