Dabble is a global online gaming business with a heartbeat, driven by our community. We’re redefining what betting looks like – bringing the community, the chat and the passion of real fandom into one place. We are where social media meets wagering in a way players have never seen before.
Founded in Albury, Australia in 2020, we’ve been on an explosive scale-up journey, driven by our core philosophy “You Better Believe It.” We operate in Australian and US markets and have just launched a product in the UK!
Our platform is built on connection, celebration and fun. This means whether it’s in-app or in the workplace, we’re committed to delivering an extraordinary experience as guided by our philosophy and values.
We are a team of highly driven enthusiasts and we are looking for our next Dabbler to join us as we continue in our journey.

OVERVIEW

We are seeking a highly experienced and knowledgeable Senior Operations Specialist to lead and support key areas of Anti-Money Laundering (AML) and Safer Gambling within our UK operations. This role sits at the intersection of compliance and operational delivery, ensuring that customer journeys are both secure and responsible, and that the business meets all regulatory obligations under the UK Gambling Commission’s License Conditions and Codes of Practice (LCCP). You will work cross-functionally to monitor risk, manage interventions, and help shape a culture of compliance and care across the business, providing support to the Customer Service Team, AML and Safer Gambling Specialists and wider business.

SKILLS & QUALIFICATIONS

• Considerable experience in a similar role with an AML and safer gambling focus
• Excellent written and verbal communication skills.
• Empathetic, discreet, and professional when dealing with sensitive situations.
• Analytical mindset with attention to detail.
• Confident decision-maker with sound judgment.
• Comfortable using CRM systems, customer chat platforms, and monitoring tools.
• Able to work in a fast-paced, shift-based environment across seven days, evenings and weekends.
  A can-do attitude and ability to see the bigger picture.

ARE YOU A DABBLER?

A Dabbler’s attitude is paramount, as the right person will be able to learn quickly and adapt to any skill gaps. A Dabbler is always a team player, with a willingness to share with and learn from others. Being a remote-first workplace, collaborative working styles are crucial to empower and grow each individual member (eg we prefer openness via public channels to problem solve or ideate on Slack).
A Dabbler uses their freedom of autonomy to its absolute potential and enjoys contributing to the Dabble community. We hold respect for our peers very highly – there is no such thing as a bad idea. We encourage you to think differently, be brave and strive to always raise the bar. Dabble was born out of thought sharing and should tackle growth in the same way. Dabble embraces empowerment of all people at any level of seniority and experience to ‘own their work’ and ‘talk their book’ wherever they can.
A fulfilling life extends beyond work, and we encourage our employees to prioritise self-care and well-being. This means taking breaks when needed, setting boundaries, and seeking support when facing challenges. We are committed to creating a safe environment where individuals feel comfortable discussing their wellbeing and accessing resources when necessary

• Day-to-day AML operations, including monitoring, investigating and escalating suspicious activity.
• Conduct and oversee Know Your Customer (KYC), Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD) checks.
• Assist in the drafting and submission of Suspicious Activity Reports (SARs) to the National Crime Agency (NCA).
• Maintain and update customer risk assessments and ensure risk-based approach principles are applied consistently.
• Stay up to date with AML legislation and Gambling Commission guidance, implementing regulatory changes into operational practice.
• Assist in providing training and support to junior team members and customer service teams on AML and Responsible Gambling best practices.
• Review customer accounts for signs of problem gambling using internal tools and data analytics.
• Conduct proactive outreach and interventions with at-risk customers in line with UKGC regulations and internal policies by email, live chat and telephone.
• Apply and manage customer protection tools such as deposit limits, time-outs, and self-exclusions.
• Maintain accurate records of all safer gambling interactions and decisions in line with audit and regulatory requirements.
• Stay up to date with Gambling Commission guidance and industry best practices.
• Contribute to the ongoing development of safer gambling policies, scripts, and training materials.
• Collaborate with other departments (Risk, Compliance, Product, Customer Support) to ensure a consistent and supportive customer journey.

Customer Service & Live Chat:

• Respond to general customer inquiries, technical issues, and account questions with professionalism and empathy.
• Provide first-class customer service on live chat, email, or phone when required.
• Escalate complex issues to relevant internal teams where appropriate.

Balance AML and safer gambling responsibilities with operational efficiency in live environments.
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Operational Support & Leadership:

• Act as a point of contact for escalated cases or complex customer reviews.
• Support regulatory reporting and audit preparation related to AML and safer gambling.
• Identify opportunities to improve systems, processes, and the effectiveness of interventions.
• Work with product, risk, and tech teams to help improve tools used for AML and RG monitoring.
• Contribute to a positive compliance culture that balances customer wellbeing with business objectives.
• Supporting the success of the team by acting as a point of contact for Customer Service staff, AML Specialists and Safer Gambling Specialists with problem solving and offering coaching and feedback where necessary

Assist in the onboarding and training of new team members.
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