How you will make an impact:

• Perform root cause analysis and troubleshoot business systems, interfaces, and configurations, including testing and investigation of data integrity and accuracy

• Assess business needs within assigned functional areas and identify opportunities for process improvement or automation; develop and propose technology solution options in collaboration with regional and global IT teams

• Support the design and configuration of systems to enable required features, integrations, and reporting, including coordination, testing, and validation activities

• Develop business requirements and functional specifications for system enhancements and reports

• Document functional and supporting design information required for system implementation and changes

• Provide end‑user training and support to improve system understanding, proficiency, and adoption

• Act as a key liaison between Japan business users, local vendors, and regional/global IT teams to ensure timely issue resolution and effective communication

• Provide onsite IT support at the warehouse on a periodic or as‑needed basis to support business operations, including hands‑on assistance during incidents, changes, or critical activities

• Support and coordinate troubleshooting of warehouse devices and peripherals such as label printers, barcode scanners, handheld devices, and related equipment

How you will make an impact:

• Perform root cause analysis and troubleshoot business systems, interfaces, and configurations, including testing and investigation of data integrity and accuracy

• Assess business needs within assigned functional areas and identify opportunities for process improvement or automation; develop and propose technology solution options in collaboration with regional and global IT teams

• Support the design and configuration of systems to enable required features, integrations, and reporting, including coordination, testing, and validation activities

• Develop business requirements and functional specifications for system enhancements and reports

• Document functional and supporting design information required for system implementation and changes

• Provide end‑user training and support to improve system understanding, proficiency, and adoption

• Act as a key liaison between Japan business users, local vendors, and regional/global IT teams to ensure timely issue resolution and effective communication

• Provide onsite IT support at the warehouse on a periodic or as‑needed basis to support business operations, including hands‑on assistance during incidents, changes, or critical activities

• Support and coordinate troubleshooting of warehouse devices and peripherals such as label printers, barcode scanners, handheld devices, and related equipment