WHAT IS THE OPPORTUNITY?

To work in a diverse, highly motivated, collaborative team with multiple abilities, critical to delivering on the groups key transformation objectives.
The Control Room Operator is a key role within the Digital Operations Service and Vendor team that provides service management capability and expertise to our customers, the Digital Operations team and senior partners!

ESSENTIAL SKILLS & EXPERIENCE

• Demonstrated experience in a technology or business operations role.
• Developed understanding of Digital and Business applications in Retail and Operations functions.
• A broad knowledge and experience of policies, business processes and procedures within a regulated digital or operations function
• Excellent digital literacy, with ability to understand new applications and digital solutions.
• Standout colleague, with good Influencing and communication skills with a proven ability to adapt to evolving priorities, work under pressure and to deliver business objectives against tight deadlines
• Excellent interpersonal and communication skills, both written and verbal

• Technology Management: Lead the daily management and control of the live Digital Ops environment (running digital processes, maintaining and prioritising resources, managing performance).
• Service Management: Prioritise and allocate process workloads to meet operational SLAs whilst ensuring efficient use of Digital resources
• Incident Management: Lead with senior management the resolution of service incidents, exceptions and referrals
• Partners: Providing a clear and timely management communications to business partners
• Change Management: Deploy as the need arises new or changed automated processes to the live production environment in accordance with agreed procedures and guidelines.
• Business Continuity: Support, maintain and test Business Continuity solutions
• Risk & Assurance: Identify, lead, and mitigate internal and external business risks and maintain key control documents and systems.