Senior Analyst, Business Process Improvement-3 at Mastercard

Gurgaon, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

09 Jan, 26

Salary

0.0

Posted On

11 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Digital Transformation, Project Management, Analytical Mind, Partnership, Business Acumen, Agility

Industry

IT Services and IT Consulting

Description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Analyst, Business Process Improvement-3 Senior Analyst, Advisors & Consulting Services Insights & Enablement Overview The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. Within the Services organization, the Advisors & Consulting Services (A&CS) organization is responsible for delivering our various products and solutions to clients. The Client Services Insights & Enablement group aims at constantly improving the overall efficiency of A&CS. The role of the Senior Analyst is to work very closely with the leadership and other stakeholders in A&CS as well as teams across Services organization to ensure the A&CS organization is effectively executing against our strategy. Role • Assess business processes, digital journeys and user experience in core systems for key A&CS personas • Identify improvement opportunities, design and manage business transformational initiatives • Liaise with Technical teams driving systems’ development and enhancement to ensure optimal user experience and business continuity • Liaise with stakeholders across Services organization and within A&CS team to ensure successful implementation of business transformational initiatives All about you Essential skills and experience: • Digital Transformation – Experience in designing digital journeys and rolling them in broader organizations • Project Management – Some project management experience, and ability to oversee multiple priorities simultaneously • Analytical mind – Ability to run robust diagnostics and analysis to ground the design of transformational initiatives • Partnership – Required to work in very close partnership with different stakeholders in A&CS team, across Services and Insights & Enablement organization • Business acumen – Good understanding of the Client Services business drivers • Agility – Used to work in agile environment with short sprints, changing brief and ad-hoc teams Others: • Good knowledge of A&CS and other Services teams Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.

Responsibilities

The Senior Analyst will assess business processes and identify improvement opportunities while managing business transformational initiatives. They will liaise with technical teams and stakeholders to ensure successful implementation of these initiatives.