PURPOSE:
As a Senior Analyst within our Global Operations team, you will contribute to the overall success of the team’s success by:
- Providing day-to-day support for incident management and operational activities (80% of the role).
- Supporting end-to-end processes for key strategic initiatives (20% of the role).
Your work ensures alignment with business strategies, compliance with regulations, and adherence to internal policies and procedures. Join a purpose driving winning team, committed to results, in an inclusive and high-performing culture!
IS THIS ROLE RIGHT FOR YOU? IN THIS ROLE YOU WILL:
- Conduct independent research to address issues collaborating with business and technology.
- Craft clear and timely stakeholder updates and communications related to incidents.
- Lead troubleshooting efforts for major incidents, with a focus on reducing Mean Time to Close.
- Analyze service trends to enhance reliability and efficiency.
- Communicate key results, risks and business insights to senior business and technology stakeholders.
- Cultivate strategic relationships across diverse and global stakeholders.
- Manage various incident management phases, including root cause analysis, solution design, execution as well as post-implementation validation, lessons learnt and sustainment plan
- Provide feedback mechanisms for client groups and business line partners to improve support
- Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
- Drive effective business solutions and continuous improvement by staying informed on changes to regulatory environment, evolving risk management practices and methodologies, updated operational processes, and rapidly changing technology to be able support the Global mandate of the department.
- Participate and contribute to various strategic initiatives aligning with department goals.
DO YOU HAVE THE SKILLS THAT WILL ENABLE YOU TO SUCCEED IN THIS ROLE? - WE’D LOVE TO WORK WITH YOU IF YOU HAVE:
- University Degree or equivalent and a minimum of 3 years of experience in the financial services industry preferable in a global / matrix organization in AML/ compliance / risk management, incident management, project management, Audit and / or other critical unit
- Excellent written and verbal communication skills with ability to manage difficult conversations
- Knowledge of Excel, Power Point, and Business Intelligence reporting tools (e.g., PowerBI, or other visualization tools), ITSM tools (ServiceNow, a plus)
- Knowledge of SQL is a strong asset
- Demonstrated ability to coordinate with technology partners and products throughout the entire Software Development Life Cycle (SDLC)
- Ability to build strong cross-functional business relationships
- Results oriented and highly motivated with a keen ability to influence others.
- Strong analytical, problem-solving, and critical thinking skills
- Strong organization and time management skills
- Knowledge of Spanish language is an asset but not required
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