Senior Analyst, Cloud Services at AIA

, , Malaysia -

Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

0.0

Posted On

25 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cloud Services, Azure, AWS, AliCloud, IT Operations, Incident Management, Technical Services, Disaster Recovery, Business Contingency Planning, Automation, Reporting, Coordination, Support Requests, Provisioning, IT Service Management, Stakeholder Management

Industry

Insurance

Description

Are you ready to shape a better tomorrow? AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives. If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment. If you want to shape a brighter future at AIA Digital+, please read on. About the Role The overarching objective of the IT Analyst is to assist the wider team with the operational performance of AIA’s Group shared Public Cloud services. The role will ensure the smooth operation of the Public Cloud services by responding to business unit requests. The role will also work closely with the Cloud Engineer, Automation to identify new use cases for automation from frequent business unit provisioning or support requests. Supporting of cloud environments such as Azure (primary location), AWS and AliCloud will be the primary focus, while working with changing priorities from the team and other teams within Group Technology. Responsible to manage and coordinate the IT Incidents and Requests. Responsible to provide technical services and maintain high quality IT operations. Assist to deliver the Disaster Recovery, DR Test Planning & Coordination, Annual DR Test Result Reporting, Business Contingency Plan (BCP) program. Responsible to coordinate with different BAUs or stakeholders for the implementation of IT Operation Request (e.g., Server Backup and Server Patching) Responsible to prepare the IT Services Management Reports when necessary. Build a career with us as we help our customers and the community live healthier, longer, better lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. AIA Digital+ is central to AIA’s goal of being a customer centric and world-class digital insurer, delivering world class services for our customers, partners and employees wherever they are. We believe in finding new ways every day to shape a better tomorrow. To enhance our business, we turn this belief into action through innovation and progressive solutions that are efficient, scalable and agile. We are much more than just a technology company. At AIA Digital+, the work we do makes a real difference in the lives of millions of people, every day. We empower every one of our people to have a voice and drive innovation that creates value for our customers, partners and employees. Reimagine a brighter future at AIA Digital+. View our AIA Digital+ LinkedIn page AIA Digital+ is part of AIA Group Limited At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA. View our AIA LinkedIn page Bring your difference to AIA

Responsibilities

The Senior Analyst will assist the team with the operational performance of AIA’s Group shared Public Cloud services and ensure smooth operations by responding to business unit requests. The role includes managing IT incidents and requests, providing technical services, and coordinating disaster recovery efforts.