Senior Analyst, Customer Communications & Engagement at AXA

Hong Kong Island, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

01 Jul, 26

Salary

0.0

Posted On

02 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Excellent Writing, Oral Skills, Customer Experience, Marketing, Communication, Experience Design, Service Design, Operational Excellence, Interpersonal Skills, People Management, Analytical Skills, Attention to Detail, Data Analytics, Presentation Skills, AI Tools, Applications

Industry

Insurance

Description

Responsibilities: Create, design, edit and deliver proactive communications Manage proactive communication calendar to maximise on customer engagement and experience Support and coordinate proactive communication to drive cross-selling and customer loyalty Support and coordinate customer engagement events and initiatives, including planning, execution, and post-event analysis to foster stronger customer relationships Support and coordinate culture change initiatives to improve the overall customer experience and customer-first mindset Review customer communications materials developed by other business units from language, format and structures perspective to ensure they are easy to understand, simple, clear and personalised Coordinate with other teams for any ad hoc projects / tasks Qualifications: Excellent writing and oral skills in both English and Chinese University graduate in Language, Business, Marketing or related subjects Prior working experience in Customer Experience, Marketing, Communication, Experience Design, Service Design, Operational Excellence in financial services or consulting firms. Previous exposure to / knowledge of insurance industry will be an asset 3-5 years of relevant working experience Strong interpersonal and people management skills – ability to facilitate working together across teams Strong analytical mind with focus on attention to detail. Experience with data analytics tools a plus Proven ability to create clear, engaging, and professional presentation Hands on experience in using AI tools and applications About AXA Hong Kong and Macau AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide. Our purpose is to act for human progress by protecting what matters. As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance. We are the largest General Insurance provider and a major Health and Employee Benefits provider. Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve. At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers’ needs and leveraging and investing in technology and digital transformation. We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community. We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research. Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations. We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company. AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued. We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential. Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company. Click here to learn more about our Benefits (https://www.axa.com.hk/en/benefits) , Culture (https://www.axa.com.hk/en/culture-and-values), & Career Development (https://www.axa.com.hk/en/career-development).

Responsibilities

The Senior Analyst will create, design, edit, and deliver proactive communications to enhance customer engagement and experience. They will also support customer engagement events and initiatives, as well as coordinate culture change initiatives to improve customer relations.