Senior Analyst - Customer Service at RAYTHEON TECHNOLOGIES CORPORATION

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

0.0

Posted On

15 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Aerospace Industry Knowledge, Problem Solving, Communication Skills, CRM Proficiency, Technical Publications, Commercial Claims, Engine Rental, Spares Parts, Accounts Receivables, Authentic Listening, Customer Focus, Change Management, Data Gathering, Troubleshooting, Probing Questions

Industry

Aviation and Aerospace Component Manufacturing

Description

Date Posted: 2025-11-15 Country: India Location: North Gate Business Park Sy.No 2/1, and Sy.No 2/2, KIAL Road, Venkatala Village, Chowdeshwari Layout, Yelahanka, Bangalore, Karnataka 560064 Position Role Type: Unspecified Who We Are Pratt & Whitney, an RTX business, is working to once again transform the future of flight designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight – beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future. At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond? Your objectives as a Customer Experience Center Agent Under the leadership of the Customer Experience Center Manager, you will be the first respondent of customer queries within our multi-site Customer Experience Center. You will be directly responsible for helping customers navigate our numerous Aftermarket commercial services, online and offline. You will be reviewing the customer issues in detail and provide resolutions efficiently. You will need to develop deep relationships with the various internal teams (Technical Publications, Commercial Claims, Engine Rental, Spares parts, Accounts Receivables, etc..) with the objective of resolving customer queries holistically. You will also be participating in continuous improvement projects and conducting change management activities frequently. What are our expectations? Our Customer Experience Center is a key channel for serving our customer worldwide. The experience we offer our customers has a direct impact on their ability to conduct their business. Your ability to handle customer queries professionally will ensure Pratt and Whitney’s leadership position. What You Will Do: Participate in establishing a best-in-class Customer Experience Center in multiple time zones. Review customer issues reported through email, CRM and other means. Troubleshoot issues and document the associated actions accordingly. Participate in Customer Experience Center data gathering activities and make recommendations to improve service levels. Qualifications You Must Have: 2-5 years of experience in a multi-site Call Center, Contact Center, Customer support teams, preferably in the aerospace industry. Natural sense of authentic listening with customer and colleagues. Relentless focus on customer and a clear sense of urgency. Abe to ask meaningful probing questions during troubleshooting sessions. Strong understanding of the aviation ecosystem and vocabulary. English spoken and written is key (French is an asset). Bachelor’s degree is required. Field of study Business Administration, Customer Service, Commerce, Management, Communications, Sales and Marketing. What we offer: Long-term deferred compensation programs. Daycare for young children. Advancement programs to enhance education skills. Flexible work schedules. Leadership and training programs. Comprehensive benefits, savings and pension plans. Financial support for parental leave. Reward programs for outstanding work. Time: EST Shift- 4:30 PM to 1:30 AM. RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. Privacy Policy and Terms: Click on this link to read the Policy and Terms RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.

Responsibilities

As a Senior Analyst in the Customer Experience Center, you will be the first respondent to customer queries and responsible for helping customers navigate Aftermarket commercial services. You will also develop relationships with internal teams to resolve customer issues and participate in continuous improvement projects.