Senior Analyst at eClerx Career Site

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

11 Oct, 26

Salary

0.0

Posted On

13 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Facility Management, Vendor Management, Physical Security Operations, Invoice Processing, RFP Process, SLA Management, MS Office, Public Speaking, Communication Skills, Organizational Skills, Compliance Auditing, BCP Activities

Industry

IT Services and IT Consulting

Description

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. The candidate must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Senior Analyst Role and responsibilities: * Administer and control end to end physical security operations; identify & minimize potential challenges and shortcomings. * Administer and control end to end facility Management; identify & minimize potential challenges and shortcomings to ensure maximum employee satisfaction. This will cover HK/Reception/OB/PB, Repair & Maintenance / AMC, Admin desk, Client Visit, Courier / Mail Management. * Assist in end to end RFP process for all the areas across along with various related documentation in terms of contracting, NDA, necessary training etc. * Attend MTM, QBRs with internal customers, weekly Admin call, weekly CCTV footage observations of security, Admin Open House; maintain a tracker of all observations and track closure of eta bound action items to improve/attain customer delight and provide better work environment to employees. * Ensure end to end Client/Compliance/Process/Certification Audits, BCP activities, Fire Drill * Timely closure of requests raised in Admin desk tool, Incidents & Accidents etc. to attain/achieve conformity to SLA with customers. * Demonstrate himself as a team player with good inter personal skills and communication skills. * SLA and metrics based reporting and management of services to internal customer. * Handling process deliverables viz. bills processing, snag list processing, AMC servicing schedules, facility reports, client visits * Detailed attention to client visits and seamless arrangements on request Technical and Functional Skills * Bachelor's degree with 3+ years of experience. * Excellent communication and organizational skills * Flexibility to work in 24x7 shifts * Experience in Facility Management, Vendor Management, invoice processing, reports * Good computer skills with command over MS office * Effective written communication with an ability to prepare metrics * Public speaking skills eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Responsibilities

The role is responsible for administering end-to-end physical security and facility management operations to ensure employee satisfaction and operational efficiency. Key duties include managing RFPs, conducting audits, and handling service metrics and reporting for internal customers.