Senior Analyst at eClerx Career Site

Chandigarh, Chandigarh, India -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

0.0

Posted On

09 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Interpersonal Skills, Troubleshooting, Customer Service, Technical Support, Process Knowledge, Documentation Skills, Web Technology, Cable Setup, Problem Solving, Reliability, Flexibility, Team Collaboration, Proactive Actions, Quality Standards, Service Levels

Industry

IT Services and IT Consulting

Description

Senior Analyst – International Voice - Customer Operations India - Chandigarh | Full-time (FT) | Customer Operations | Job ID_ Shift Timings – Night Shift |Management Level – Senior Analyst Specialism – Customer Care We are looking to add to our talent pool an Senior Analyst – International Voice with 0-3 years of experience. This role will be part of Customer Operations – Voice process wherein preferred candidate will be taking Outbound/Inbound calls from overseas customers and solving their queries. The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Senior Analyst – International Voice Operations – Customer Care – Customer Operations Responsibilities Review customer service notes Check status of services on account in diagnostic tools Take appropriate steps to resolve customer's problems Troubleshoot technical issues related to customer’s services Communicate effectively and close the loop with clients in case of observations Update status in internal as well as client tools Meet process expectations with high quality standards and adherence to SLAs Minimum Qualifications Graduate either Fresher/Experienced OR Undergraduate with a minimum of 1 year of experience Good communication and interpersonal skills Ability to quickly and efficiently assimilate process knowledge Professional in conduct/behaviour, appearance and communication Understanding of web technology and cable setup Reliability in terms of attendance and timing Flexible for 24x7 shifts Should not have any commitments – part time courses, tuitions, etc. that hamper work performance Preferred Qualifications Basic knowledge of excel Experience in troubleshooting related process Ability to analyse information and evaluate results to choose the best solution and solve problems Good documentation skills

Responsibilities

The Senior Analyst will handle outbound and inbound calls from overseas customers, resolving their queries and troubleshooting technical issues. They will also review customer service notes and update statuses in internal and client tools.