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SENIOR ANALYST at eClerx Career Site

Muntinlupa, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

0.0

Posted On

30 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Data Entry, Inbound Contact, Outbound Contact, Customer Retention, Sales

Industry

IT Services and IT Consulting

Description

Program:Rentokil TerminixBLI Name:Rentokil APAC CSRDesignation:Senior AnalystNo of Head Count (s):1New Hires/Replacement Hires (HC) by DesignationNew HireBilled /Unbilled / BU / OPS BenchBenchSFDC ID for Billed New OpportunityNAReasons to hire Unbilled / BenchTo manage the workload during long unsched leaves & supporting client during peak volume seasonCity / Location:eClerx ManilaStandardized skillset: [Refer attached excel]Customer ServiceRespond to customer issues and enquiriesInsert customer, employee and account into data systemsShift (APJ / EMEA / US / Any combination):APJReporting Manager :Melandro MacalintalEducational Background:Bachelor’s degree in related field, Experience Required:Overall 2-3 years in relevant fieldJob Description:purpose of this role is to answer customer needs and requests through various live and non-live contact channels accurately and within company standard service times. The Customer Service Executive is responsible for delivering a “wow” experience to customers and handle inbound/outbound contact in a professional manner to preserve customer retention and initiate selling new business to existing customers and prospects.Client Approval mail:NACommentsAttached email from Leadership for the hirePreferred Start date: (induction date)29th JuneCollaborators: Workplace: WFM, WIO, HybridWFH

Responsibilities

The role involves addressing customer needs and requests through various live and non-live contact channels. The analyst is responsible for delivering a high-quality customer experience to preserve retention and initiate new business sales.