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Senior Analyst at eClerx Career Site

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Now Incident Management, Problem Management, Change Management, L1/L2 Support, System Troubleshooting, Network Troubleshooting, Root Cause Analysis, Reporting, Escalation Handling, Microsoft Windows Systems, Network Security, Team Leadership, IT Asset Management, Printer Troubleshooting, Global Core Loadset

Industry

IT Services and IT Consulting

Description

Job Description: * processes and fixes. * The ability to create and deliver presentations as necessary * Proficient in Service Now Incident, Problem, and Change Management. * L1/L2 support for System and network troubleshooting * Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. * Contribute to improving customer support by actively responding to queries and handling complaints * Support India as well as onsite international users * Own and execute IT asset movement and management * Ability to install and troubleshoot All in One and Laser Printers. * Good in creating and preparing reports * Good escalation handling * Understanding of Microsoft Windows systems and network security concepts * Good in analysing root cause and providing the resolution * Ability to guide and coach the team * Comfortable in working in rotational shifts * Shift roster management Specific Domain / Technical / Functional skills * Proven work experience as an IT Helpdesk Lead * Solid technical background with an ability to give instructions to a non-technical audience * Customer-service oriented with a problem-solving attitude * Teamwork, Team lead and managerial skills. * Extensive knowledge and advanced troubleshooting skills of the applications comprising the Global Core Loadset. * The ability to read, write, speak, and understand the English language. Other Requirements: * Overtime will be required from time to time during projects and times of increased workload. * 24 * 7 shift support. Experience: * Extensive knowledge of IT operations. * Educational Qualification Information Technology or relevant field Experience Level 4+ years in end user support (IT).

Responsibilities

This role involves processing fixes, providing L1/L2 support for system and network troubleshooting, and actively responding to user queries and complaints to improve customer support. The analyst will also own and execute IT asset movement and management while supporting international users.