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Senior Analyst at eClerx Career Site

Chandigarh, Chandigarh, India -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Analysis, Feedback Provision, Client Calibration, KPI Knowledge, Team Huddles, Process Adherence, Deliverable Management, Productivity Enhancement, Quality Enhancement, Communication Skills, Customer Handling, Adaptability, 24X7 Shifts Flexibility, Inbound Quality Operations, Excel Knowledge, Analytical Skills

Industry

IT Services and IT Consulting

Description

eClerx is looking to hire an experienced professional with minimum 6 months to 1 year of experience as a Quality Analyst. Job Description: * Should able to provide effective feedback * Should participate client calibrations * Should have fair knowledge of KPIs * Conduct team huddles and meetings to discuss operational updates * Advocate and follow organizational policies and procedures * Ensure all client deliverables met within timelines * Ensure productivity/quality enhancement and process meet all metrics Basic Requirement: * Minimum 6 months to 1-year experience as Quality analyst in any Inbound process * Good Communication Skills – Verbal & Written(Comprehension) * Good Customer Handling Skills * Needs to have ability to adapt to perpetual changes as per Business requirement. * Flexible for 24X7 Shifts * Good Knowledge of Inbound Quality operations * Good Knowledge of excel * Ability of analysing information and evaluating results to choose the best solution * Ability to quickly and efficiently assimilate process knowledge * Detail & result oriented, self-motivated with good analytical skills * Excellent communication and interpersonal skills including English language skills * Professional in conduct/behavior, appearance, and communication * Ability to work in teams * Should not have any commitments – part time courses, tuitions Preferred Qualifications- Graduation in any stream.

Responsibilities

The role involves providing effective feedback, participating in client calibrations, and conducting team huddles to discuss operational updates. Responsibilities also include ensuring all client deliverables are met within established timelines and driving productivity and quality enhancement to meet process metrics.