WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS):

• Education : Bachelor’s Degree
• Required Experience: Minimum of 4 years of related experience as a business analyst, project manager, or related role in the farm animal industry.
• Experience in generating process documentation and reports, collaborating with business partners to translate business needs into written requirements to create or enhance web or mobile-based tools.
• Proficiency with Microsoft applications
• Excellent communication skills translating data into actionable insights, adept at questioning stakeholders objectively, facilitating cross-functional teams, and adapting projects to evolving business needs.
• Self-motivated with a strong work ethic, proactive approach, capacity to manage multiple projects with varied teams, taking ownership of workload, and ensuring follow-up communication on action items and project status while being open about mistakes and resolving issues.

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS):

• Bachelor’s degree in Animal Science, Environmental Science, Sustainability, Data Science, Agriculture
• Experience working in Agricultural Sustainability
• Passionate about animal production, especially farm animal industries, with knowledge of Agricultural Sustainability standards.
• Experience with both agile and waterfall development methodologies
• Master’s degree
• Working understanding of the dairy industry, dairy management software, dairy nutrition, agricultural sustainability, or sustainability platform development and support.
• Proficient with SQL, Power BI, database management and using digital development tools like Miro board or JIRA.
• Experience in customer service, compliance procedures, and technical writing.

YOUR RESPONSIBILITIES:

Customer Focus

• Provide prompt and effective support via phone, email, and chat during business hours for users and sales team.
• Gather information needed to properly troubleshoot issues, and communicate needs, next steps, and potential resolution timelines professionally and politely to customers or business partners.
• Resolve or escalate issues appropriately, ensuring customer needs are met through strong personal accountability and follow-up.
• Create and maintain training materials for EKS Operations process and procedures.
• Train new team members in EKS Operations processes and procedures.
• Help prepare training materials for sales teams and external users.

Platform Development

• Accountable to create and implement project management plans to track milestones, manage dependencies and risks, and ensure cross-functional team accountability both internally and externally.
• Effectively communicate project status and risks to key stakeholders on a regular basis.
• Facilitate and collaborate efforts across internal and external teams, and IT vendors to accurately define critical customer needs, create system requirements, identify solutions, and deliver mobile and web-based applications.
• Coordinate and execute successful cross-functional user testing and launch activities of new solutions.
• Utilize process efficiency, learning agility and critical thinking skills for continuous improvement of technical solutions, existing systems, tools, and processes.

Data Quality and Management

• Master, optimize, and automate existing data processes, collaborating with internal& external teams to improve data flows and system integrations.
• Review customer data, troubleshoot anomalies, and collaborate with internal/external stakeholders to resolve issues effectively and timely.
• Identify and address potential data issues proactively, continuously expanding your knowledge to anticipate and resolve emerging challenges.
• Maintain the highest standards of data privacy and security, complying with regulations and internal policies.

We offer a comprehensive benefits package focusing on financial, physical, and mental well-being while encouraging our employees to pursue our purpose! Some highlights include:

• Multiple relocation packages
• Two week-long shutdowns (mid-summer and year-end) in the US (in addition to PTO)
• 8-week parental leave
• 9 Employee Resource Groups
• Annual bonus offering
• Flexible work arrangements
• Up to 6% 401K matchin