• Full time position based in regional Ballarat or Horsham - hybrid work arrangements
• Initially maximum term until April 2026 (indirect parental leave replacement contract) with potential for extension
• Increase your take-home pay with access to salary packaging benefits

YOUR SKILLS AND EXPERIENCE

You will bring with you:

• Previous experience working as part of a help desk team using ITIL processes and compatible technologies to maintain service support excellence
• Experience in providing services within diverse geographical region to a large service organisation
• Demonstrated experience in engaging with ICT and other professionals
• Working knowledge of O365 applications
• Strong analytical and problem solving capabilities

View the position description here

As part of our ICT Help Desk team, you’ll play a key role in maintaining the core ICT applications, systems and hardware that support the delivery of critical community services. You will provide expert technical support and troubleshooting to enable seamless technology operations for our sites across Victoria and Tasmania. You will respond to queries from Uniting’s workforce via phone, email and face to face at sites, monitor queues and escalate tickets where appropriate.