Senior Analyst, Information Systems D2C E-commerce at Whirlpool Corporation - Canada

Apodaca, Nuevo León, Mexico -

Full Time

Start Date

Immediate

Expiry Date

09 Apr, 26

Salary

0.0

Posted On

09 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Ecommerce Security, Compliance Requirements, Change Management, Technical Specifications, IT Solutions, Integrations, Troubleshooting, KPI Monitoring, Mentorship, Process Optimization, Digital Marketing Tools, API Integrations, Data Analysis, Database Management, Communication Skills, Business Acumen

Industry

Manufacturing

Description

Your responsibilities will include ● Awareness of eCommerce security best practices. ● Knowledge of compliance requirements (e.g., PCI DSS, GDPR). ● Change management: Candidates should have experience with change management and be able to implement solutions that minimize disruption to business operations. ● Work with business stakeholders to identify ecommerce and D2C requirements, documenting them into actionable technical specications. ● Analyze gaps in current platforms and propose IT-driven improvements to enhance scalability, usability, and performance in ecommerce ecosystems. Solution Delivery & Implementation: ● Oversee the development lifecycle of IT solutions, ensuring they are delivered on time, within budget, and aligned with stakeholder expectations. ● Collaborate with IT development teams and external vendors to manage integrations, testing, and deployments of ecommerce features and enhancements. IT Operations & Support for D2C: ● Lead troubleshooting efforts and ensure high availability of ecommerce systems. ● Establish and monitor KPIs for ecommerce platform performance, collaborating with IT support teams to resolve incidents eciently. ● Act as the bridge between technical teams and non-technical stakeholders, ensuring clear communication and alignment of goals. ● Provide mentorship to junior IT team members and guide external consultants or contractors on ecommerce-related projects. Process Optimization & Innovation: ● Identify opportunities to streamline ecommerce and D2C processes, focusing on automation, customer satisfaction, and operational eciency. ● Stay informed about emerging ecommerce technologies and recommend innovative solutions to maintain a competitive edge. ● Advanced prociency with ecommerce platforms and digital marketing tools. ● Knowledge and experience with Google Marketing Tools (e.g., Google Analytics, Google Tag Manager). ● Experience with ecommerce technical architecture and integrations, including APIs. ● Advanced PC literacy and familiarity with cloud-based tools and platforms. Educational Background: Bachelor's degree in Information Technology, Computer Science, or a related eld. ● Experience: ○ 5+ years in IT roles, with specic experience supporting ecommerce and D2C ecosystems from an IT perspective. ○ Proven track record of working with ecommerce platforms (e.g., VTEX, Magento, Shopify, etc.) and integrating them with ERP/CRM systems. ○ Solid understanding of digital marketing technologies and customer engagement tools. ● Technical Skills: ○ Experience with ecommerce platforms, particularly VTEX, and knowledge of their technical architecture. ○ Familiarity with payment gateways, API integrations, and data privacy/security best practices. ○ Exposure to Agile methodologies and software development lifecycle (SDLC). eCommerce Platforms: ● Deep understanding of major eCommerce platforms (e.g., Vtex, Magento, Shopify, Salesforce Commerce Cloud, WooCommerce). ○ Understanding in Vtex is a plus ● Experience with integrating eCommerce platforms with other systems (e.g., ERP, CRM, payment gateways). Digital Marketing Tools: ● Proficiency with digital marketing tools (e.g., Google Analytics, Google Ads, Facebook Ads, HubSpot, Marketo). Web Technologies: ● Familiarity with web technologies. ○ Proficiency in React and NodeJS fundamentals ● Understanding of web development frameworks and Content Management Systems (CMS). Data Analysis and Reporting: ● Strong skills in data analysis and reporting tools (e.g., SQL, Excel, Tableau). ● Ability to interpret and analyze web analytics and performance metrics. API Integration: Database Management: ● Understanding of database systems (e.g., MySQL, PostgreSQL, MongoDB). ● Business acumen: Candidates should have a deep understanding of business operations and processes, and be able to identify areas for improvement that can help drive efficiency and profitability. ● Communication skills: Candidates should be able to communicate complex information in a clear and concise manner, and be able to collaborate effectively with stakeholders ● Prioritize and manage multiple responsibilities and commitments concurrently ● Self-starter with the ability to work independently ● Interpersonal savvy, the ability to learn on the fly and drive results ● Navigate and drive clarity and decisions in areas of ambiguity ● Executive presence, including excellent oral and written communication skills Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.

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Responsibilities

The Senior Analyst will oversee the development lifecycle of IT solutions for ecommerce, ensuring timely delivery and alignment with stakeholder expectations. They will also lead troubleshooting efforts and establish KPIs for ecommerce platform performance.