Senior Analyst - IT Change Enablement at AVANGRID Inc

Dracut, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jan, 26

Salary

129900.0

Posted On

27 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Change Management, ServiceNow, ITIL, Risk Analysis, Problem Management, Configuration Management, Continuous Improvement, Data Analysis, Communication, Collaboration, Audit Compliance, KPI Reporting, Project Management, Incident Management, Operational Support, Governance, Documentation

Industry

Utilities

Description

Position Information Location: Orange, CT Salary: $103,900 - $129,900 Schedule: On Site, Office Job Summary The Senior Analyst – IT Change Enablement role governs the Information Technology (IT) change enablement processes and artifacts for enterprise IT systems. This role is responsible for coordinating with Operations Support Group (OSG) teams when IT infrastructure changes could impact OSG-managed data circuits or related connectivity. This position is responsible for improving production stability and delivery speed by raising the quality of changes across AVANGRID. The role governs change artifacts, request for change (RFC) content standards, risk and test evidence, backout plans, post incident reviews (PIRs), change advisory board (CAB) minutes, and the change calendar, facilitates local CAB and global change review board (CRB), enforces RFC quality gates, and drives continuous improvement using measurable KPIs. Additionally, this position partners with Incident, Problem, and Configuration Management to prevent change‑induced incidents and to ensure lessons learned are institutionalized and participates in Problem Management tasks following Post Incident Reviews (PIRs) without owning Problem record creation. This position utilizes ServiceNow Change and configuration management database (CMDB) relationships to support accurate impact and risk analysis, ensures adherence to change enablement policies and audit requirements, communicates effectively across IT towers and stakeholders, and contributes to process automation and simplification within the Technology Platforms Operations (TPO) team. The Senior Analyst – IT Change Enablement position reports into the Manager – IT Infrastructure. Key Responsibilities: Facilitates CAB and CRB, as well as owns the forward schedule of change, including resolving scheduling conflicts based on business risk and priorities. Enforces RFC quality gates including impact analysis, risk rating, tested implementation steps, backout plan, and accurate CI relationships, and provides checklists and coaching to raise submission quality. Monitors change lifecycle progress and ensures RFCs are closed within defined timelines, following verification of implementation, PIR completion (if required), and evidence retention for audit readiness. Maintains standards and templates limited to change artifacts, including RFC content, risk and test evidence, backout plans, Post Implementation Reviews (PIRs), CAB minutes, and the change calendar. Periodically reviews and assesses ServiceNow change templates and models for accuracy, completeness, and alignment with policy; collaborates with stakeholders to enhance or retire models as needed to improve efficiency and compliance. Manages ServiceNow Change configuration and reporting, including change types and models, blackout windows, calendars, dashboards, and audit evidence. Publishes weekly and monthly change key performance indicators (KPIs) and insights, including change failure rate, emergency change rate, lead time for change, RFC quality score, PIR completion, and scheduling conflicts avoided. Leads and coordinates post implementation reviews for failed or high-risk changes, partners with the Problem Manager to document the defect and corrective actions in the problem record and monitors progress to verify action closure. Works closely with the CMDB owner and tower leads to ensure CI relationships remain accurate for impact and risk analysis, initiating reconciliation when gaps are found during RFC intake and quality checks, CAB reviews, post implementation reviews, and change scheduling or cutover planning. Timely communicates change schedules and high-risk changes to stakeholders and ensures business communications are shared when required. Supports incident and problem teams during major incidents involving change by providing change history, risk assessments, and rollback options, and joins bridges when needed to advise on change related actions. Ensures audit readiness by retaining evidence for approvals, testing, backout, and PIRs, and responds to internal and external audit requests. Drives continuous improvement of the change process by analyzing trends, recommending policy updates and standard or pre-approved change models, and reducing exceptions and emergency changes. Integrates change activities into project plans and gate reviews, and coaches project teams on risk, testing, and cutover planning to protect production. Collaborates with OSG teams to assess potential impacts of IT changes on OSG-managed data circuits and ensures scheduling avoids operational conflicts, while maintaining clear scope boundaries (IT only). Adheres to regulatory and internal policies including storm operations exceptions and blackout rules. Required Qualifications: Bachelor’s degree in computer science, Information Systems or a related field and a minimum of 6 years of relevant experience. An equivalent combination of education and experience may be considered. Minimum two years experience working in an operational IT Change role using ServiceNow Change in a production environment. CAB or CRB facilitation and enforcement experience of RFC quality gates (impact analysis, risk, tested steps, backout, CI relationships). ITIL v4 Foundation Certification is required, note v3 is acceptable with commitment to achieve v4 within 120 days of hire. Experience participating in Problem Management tasks following PIRs, including drafting defect statements and tracking corrective actions. Working knowledge of CMDB concepts and CI to service relationships used for impact and risk analysis. Preferred Qualifications: Proven ability to analyze and report Change KPIs and insights using ServiceNow reporting or similar dashboards. Strong analytical and problem-solving skills, with clear written and verbal communication and the ability to coach requestors and implementers. Ability to organize, prioritize, and meet deadlines in a fast-moving operations environment, including occasional off hours support. Demonstrated commitment to IT security best practices and change control discipline. Solid understanding of enterprise infrastructure domains: server, database, network, storage, security, and cloud. Prior experience with documentation governance for change artifacts (RFC templates, PIR forms, backout plan standards). Experience participating in Problem Management tasks following PIRs, including drafting defect statements and tracking corrective actions. Experience with Governance, Risk and Compliance (GRC) concepts and audit preparedness in regulated environments. Prior experience working with Microsoft Power BI or similar business analytics tools for KPI visualization. Prior experience working for a utility or regulated industry. Awareness of OSG environments and ability to communicate effectively with OSG stakeholders regarding IT change impacts (no direct OSG change execution required). Competencies: Growth & Continuous Improvement Initiative & Change Focused on Results Customer Centric (internal and/or External) Communication Collaboration Leadership (people managers/leaders) #LI-Onsite; #LI-CH1 Company: AVANGRID MANAGEMENT COMPANY, LLC. Mobility Information Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com. Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power. Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management. Job Posting End Date: November-26-2025 We are one of the main energy companies in the world, a leader in renewables, which champions the energy transition towards a low-emissions economy. We supply energy to nearly 100 million people in dozens of countries and develops its renewable, network and commercial activities in Europe (Spain, the United Kingdom, Portugal, France, Germany, Italy and Greece), the United States, Brazil, Mexico and Australia and maintains markets such as Japan, Taiwan, Ireland, Sweden and Poland, among others, as growth platforms. Do you want to be part of the energy of the future? Do not hesitate, join us! Consult the Iberdrola career site Terms of Use and Legal Conditions Consult the Iberdrola employment channel Privacy Notice At Iberdrola Group | Careers we only use technical cookies to allow the operation and provision of the services offered on the website. For more information you can consult our Cookies Policy

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Responsibilities

The Senior Analyst – IT Change Enablement governs IT change enablement processes and artifacts for enterprise IT systems, coordinating with teams to improve production stability and delivery speed. This role includes facilitating change advisory boards, enforcing quality gates, and driving continuous improvement using measurable KPIs.