About the role
Liverpool Football Club are currently recruiting for a Senior Analyst to join our Digital team. You will be a hands-on problem solver and subject matter expert, providing second-line technical support and premium service to senior stakeholders.
This role is an escalation point for first-line support, requiring in-depth IT knowledge, strong problem-solving skills, and a proactive, customer-focused approach.

• Provide proactive and reactive support for IT hardware across all sites, including remote and on-site troubleshooting.
• Fulfil service requests escalated from first line that require in-person execution.
• Lead IT support during key LFC events, including match days.
• Manage escalated issues end-to-end, ensuring clear stakeholder communication.
• Collaborate with 1st and 3rd line teams on complex problems and incidents.
• Identify and implement process improvements and automation opportunities.
• Perform regular maintenance to ensure maximum uptime of assets and a ‘compliant’ estate.
• Support the Service Desk Manager in delivering IT projects and rollouts.
• Build, maintain and grow strong relationships with key stakeholders across all sites.
• Contribute to IT security, compliance, audits, and documentation.
• Participate in on-call support rotations for any after-hours support as required.
• Provide training and technical guidance to first line support analysts.
• Creation and upkeep of technical documentation.